Summary
Overview
Work History
Education
Skills
Certification
Winning smile awards & personality & speak Spanglish
Languages
Timeline
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Ronald Wozny

Miami,FL

Summary

Dynamic and reliable professional with extensive experience in guest services for the Miami Marlins and Miami Dolphins. Proven ability to maintain composure under pressure while ensuring guest satisfaction. Skilled in safety awareness and effective communication, contributing to memorable experiences at high-profile events, including a Super Bowl.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Guest Services Usher/Part Time

Miami Marlins
05.2017 - Current

I work in Guest Services on Gamedays as primarily a greeter,ticket taker & placing wristbands on guests with tickets to the private area I work in.I have also worked on the elevator or at the top & bottom of an escalator.

Guest Experience/Part Time

Miami Dolphins
05.2017 - Current

For the Dolphins I work primarily as a greeter,checking tickets,placing wristbands on guests with special tickets to my private section! For Hurricane games I work in the ADA section.I work Dolphins,Hurricanes games,plus soccer,tennis,Formula One,National Championship Games & 1 Super Bowl in 2020,concerts,boxing matches.I also work Dolphins practices at training camp in July & August!

Meter Reader/Customer Service Rep

Miami Dade Water & Sewer Authority Department
11.1980 - 05.2016

I worked for the Water Department.I started out in 1980 walking house to house reading water meters for billing purposes.It required jumping fences at times where the meter would be located in the rear of the property & also dealing with hostile dogs & customers. I became a Bill Collector where I would drive to a customer’s house if they hadn’t paid their water bill.After we sent them their original bill followed by a final notice,I would go to their property to collect their bill & if they weren’t home or couldn’t pay the bill,then I would disconnect their water.I got bit by dogs a few times,spit on,had a gun pointed at me twice by irate customers & called police a few times on customers who threatened me.I spent 35 yrs with WASA before retiring!

Education

GED - I Got My GED in Miami After 3 Yrs of HS in NJ

Garfield High School
Garfield, NJ
06.1972

Skills

  • Patience and composure
  • Reliability and punctuality
  • Working under pressure
  • Safety awareness

Certification

My Fins & Marlins employers have gotten feedback from guests about my empathy,personality,professionalism & winning smile.That means the most for me coming from the fans/guests!

Winning smile awards & personality & speak Spanglish

I have been in Miami since 1971,so I understand Spanish & have a large vocabulary but speak it with a mixture of Spanish nouns & English verbs that should be helpful for the soccer guests

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Guest Services Usher/Part Time

Miami Marlins
05.2017 - Current

Guest Experience/Part Time

Miami Dolphins
05.2017 - Current

Meter Reader/Customer Service Rep

Miami Dade Water & Sewer Authority Department
11.1980 - 05.2016

GED - I Got My GED in Miami After 3 Yrs of HS in NJ

Garfield High School