Summary
Overview
Work History
Education
Skills
Certification
Timeline
Ronald Wray

Ronald Wray

Volo,IL

Summary

Dynamic merchandising professional with a proven track record at Retail Odyssey, excelling in visual merchandising and team training. Expert in sales analysis and product placement, driving customer engagement and enhancing brand awareness. Adept at collaborating with vendors to optimize inventory management and boost sales through strategic product positioning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead Merchandiser

Retail Odyssey
Schaumburg, Illinois
03.2020 - Current
  • Coordinated product displays to enhance customer engagement and sales.
  • Assisted in inventory management to ensure product availability and organization.
  • Trained new team members on merchandising standards and best practices.
  • Analyzed customer feedback to improve merchandise selection and presentation.
  • Analyzed sales trends and developed strategies for increasing sales through better placement of products on shelves.

Merchandiser

Crossmark Inc.
Chicago, Illinois
06.2019 - 03.2020
  • Monitored inventory levels to ensure products were adequately stocked on shelves.
  • Conducted regular shelf audits to maintain compliance with merchandising standards.
  • Assisted in executing promotional displays and seasonal setups effectively.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.

Customer Service Representative

Costco
Chicago, Illinois
11.2017 - 06.2019
  • Handled escalated complaints with professionalism and empathy.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Bachelor of Science - Graphic Multimedia Design And Web Development

DeVry University, Chicago, IL
02-2016

Skills

  • Visual merchandising
  • Inventory management
  • Sales analysis
  • Product placement
  • Team training
  • Customer engagement
  • Store strategy development
  • Brand awareness
  • Vendor relations
  • Data analysis

Certification

  • Google Certificates Cybersecurity 2025
  • Course Careers Information Technology 2024

Timeline

Team Lead Merchandiser - Retail Odyssey
03.2020 - Current
Merchandiser - Crossmark Inc.
06.2019 - 03.2020
Customer Service Representative - Costco
11.2017 - 06.2019
DeVry University - Bachelor of Science, Graphic Multimedia Design And Web Development

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