Ronald Young
Chicago,Illinois
Summary
Dynamic Assistant Manager with a proven track record at Slaughter Cleaning Services, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and conflict resolution. Successfully mentored staff, fostering a collaborative environment that improved operational efficiency and maintained high cleanliness standards.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Slaughter Cleaning Services
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Porter
Proxi
02.2016 - 08.2020
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Completed sweeping, mopping, and window-cleaning.
Education
Business Tech
George W.Collins
Chicago, IL06.2000
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
Timeline
Assistant Manager
Slaughter Cleaning Services
08.2020 - Current
Porter
Proxi
02.2016 - 08.2020
Business Tech
George W.Collins
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