RONALDA VACAJ
Yonkers,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
07.2022 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Jewelry Consultant
Zales The Diamond Store
11.2017 - 01.2019
- Shared product knowledge with customers while making personal recommendations and forming professional relationships with customers.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
Guest Experience Manager
The Red Door by Elizabeth Arden
10.2016 - 11.2017
- Formulated and executed strategic plans to measure performance and determine areas of major growth potential.
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Implemented a feedback system, leading to continuous improvement of guest services based on client input.
Guest Service Representative
Premier Inc.
04.2015 - 09.2016
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
Bachelor of Science - Business Management
Mercy College
Dobbs Ferry, NY05.2023
High School Diploma -
Urban Assembly School of Business For Young Women
New York, NY06.2016
Skills
- Customer service skills
- Attention to detail
- Time management
- Service Upselling
- Multitasking Abilities
- Problem-Solving
- Goal Setting
- Task Prioritization
Certification
Bloomberg Market Concepts - Bloomberg LP, ZhniC6Y8rGvczyjEbCzmfeLa
Licenses
- Property & Casualty
- Life, Accident , and Health
Languages
Albanian
Native or Bilingual
Timeline
Insurance Agent
State Farm
07.2022 - Current
Jewelry Consultant
Zales The Diamond Store
11.2017 - 01.2019
Guest Experience Manager
The Red Door by Elizabeth Arden
10.2016 - 11.2017
Guest Service Representative
Premier Inc.
04.2015 - 09.2016
Bachelor of Science - Business Management
Mercy College
High School Diploma -
Urban Assembly School of Business For Young Women