Ronald J Good
Streetsboro,OH
Summary
Accomplished Police Dispatcher with extensive experience at City of Twinsburg and City of Aurora, OH, adept in managing high-stress situations and coordinating multi-agency responses. Demonstrated expertise in public safety awareness and effective communication, significantly improving department efficiency and emergency response outcomes. Skilled in data entry and empathetic support, ensuring swift, accurate incident prioritization and resolution.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Police Dispatcher
City of Twinsburg
06.1992 - Current
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Police Dispatcher
City of Aurora, OH
05.2009 - 05.2022
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
Associate of Business Administration - Hospitality Management
Cuyahoga Community College
Cleveland, OH05.1989
High School Diploma -
R.B. Chamberlin High School
10270 Ravenna Rd, Twinsburg OH 4408705.1984
Skills
- Public Safety Awareness
- Data Entry
- Incident Prioritization
- Information Gathering
- Interviewing
- Multi-line phone system
- Problem-Solving
- Time Management
- Prioritizing Situations
- Communications Training Officer
Accomplishments
- Supervised team of 50 staff members in the proper use of the LEADS/NCIC/CJIS Law Enforcement Computer System
- Achieved APCO Trainer by completing a One Week Training Program with accuracy and efficiency.
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Certified Trainer, APCO - 2023
Timeline
Police Dispatcher
City of Aurora, OH
05.2009 - 05.2022
Police Dispatcher
City of Twinsburg
06.1992 - Current
Associate of Business Administration - Hospitality Management
Cuyahoga Community College
High School Diploma -
R.B. Chamberlin High School
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Certified Trainer, APCO - 2023
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