Ronald J McCann II
Saint Augustine,FL
Summary
Dynamic hands-on professional with an established record of accomplishments in the customer service and automotive service management industry. Skilled in elevating service standards, operational efficiency, and mentoring teams for peak performance. Seeking to leverage my professional growth and build upon my 15+ years of expert problem-solving abilities and commitment to excellence. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Service Lane Manager
Gary Yeoman’s Honda
Daytona Beach, FL
01.2023 - 01.2024
- Implemented strategies to increase efficiency within the department while maintaining quality standards.
- Provided leadership support to team members during peak times or when additional assistance was needed.
- Monitored customer feedback to identify areas for improvement in the service lane operations.
Service Lane Manager
Honda of Lake City
Lake City, FL
01.2021 - 01.2023
- Created monthly reports detailing sales figures, inventory levels and customer satisfaction scores.
- Trained new employees on the use of computer systems, software applications, order entry systems, products, services, safety protocols.
- Coordinated with other departments to resolve customer inquiries and complaints quickly and efficiently.
Service Lane Manager
Coggin Honda of Saint Augustine
Saint Augustine, FL
01.2016 - 01.2018
- Analyzed data from reports to identify trends in customer service delivery issues.
- Resolved conflicts between customers and staff professionally and courteously.
- Assisted customers with product selection based on their individual needs.
Service Advisor
Coggin Nissan on Atlantic
Jacksonville, FL
01.2014 - 01.2016
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Participated in ongoing training activities related to automotive technology advancements.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Service Director
AutoNation Nissan of Orange Park
Orange Park, FL
01.2012 - 01.2014
- Ensured that all customer service representatives had comprehensive knowledge of the company's products and services.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Evaluated employee performance based on criteria such as accuracy and speed in responding to queries, ability to upsell and cross-sell products and services.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
Service Lane Manager
AutoNation Nissan of Orange Park
Orange Park, FL
01.2008 - 01.2012
- Supervised daily operations of the service lane area including monitoring performance levels of employees.
- Monitored customer feedback to identify areas for improvement in the service lane operations.
- Worked closely with vendors to coordinate deliveries of products and services as needed.
Education
Southern Illinois University
01.1997
Skills
- Customer service
- Sales
- Customer satisfaction
- Operational review
- Quality control
- Compliance
- Problem-solving
- Supervision
- Workflow Optimization
- Staff Training and Development
- Technical knowledge
- Process Improvement
- Schedule Management
- Employee Development
- Excellent Communication
- Reliability
- Goal Setting
- Employee Coaching and Mentoring
- Lead Generation
- Task Prioritization
- Problem-solving aptitude
- Decision-Making
- Negotiation and Conflict Resolution
- Analytical Skills
- Team Collaboration
- Professional Demeanor
- Professional and Courteous
Zip
32092
State
FL
City
Saint Augustine
Timeline
Service Lane Manager
Gary Yeoman’s Honda
01.2023 - 01.2024
Service Lane Manager
Honda of Lake City
01.2021 - 01.2023
Service Lane Manager
Coggin Honda of Saint Augustine
01.2016 - 01.2018
Service Advisor
Coggin Nissan on Atlantic
01.2014 - 01.2016
Service Director
AutoNation Nissan of Orange Park
01.2012 - 01.2014
Service Lane Manager
AutoNation Nissan of Orange Park
01.2008 - 01.2012
Southern Illinois University
Similar Profiles
Rebecca BarneyRebecca Barney
Internet Sales Manager ,F&I Manager , Sales Desk at Gary Smith HondaInternet Sales Manager ,F&I Manager , Sales Desk at Gary Smith Honda
Crystal CarrollCrystal Carroll
Advanced Service Consultant at Gary Smith HondaAdvanced Service Consultant at Gary Smith Honda
Tara McCayTara McCay
Legal Secretary at Freeman Mathis & GaryLegal Secretary at Freeman Mathis & Gary