Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Jesse Fitzner

Rochester,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Assistant Warehouse Manager

Rochester Inventory, Inc
04.2023 - Current
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

FedEx Delivery Driver

Midwest Unlimited
04.2017 - 01.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Package Handler

FedEx Ground
05.2014 - 04.2017
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.

Bouncer/Bartender Assistant

Gabby's Bar And Lounge
01.2010 - 05.2013
  • Restocked ice, condiments, and snacks.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Replaced empty kegs and soda syrups.
  • Greeted customers and provided friendly, knowledgeable service.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Assisted in setting up and breaking down bar area for special events.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Processed payments for orders and provided customers with change.
  • Established rapport with customers by providing friendly and attentive service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted with bussing tables and cleaning up spills.

Sales Floor Team Member

Menards
05.2008 - 09.2012
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Supported promotional plans by updating signage with price changes.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Utilized customer feedback to improve services and apply best practices.
  • Consistently achieved sales goals by successfully upselling and cross-selling products.
  • Regularly reviewed promotional materials to verify accuracy of product information.

Lumber Yard Worker/Delivery Driver

Design Homes Inc.
05.2005 - 05.2007
  • Restocked lumber and building materials to maintain adequate supply for customers.
  • Assisted customers with loading lumber and other various building materials.
  • Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
  • Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
  • Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
  • Shared information to help associates learn and develop yard procedures and customer service skills.
  • Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Swim Instructor/Lifeguard

City Of Prairie Du Chien
05.2002 - 08.2004
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with swim team coaches to develop successful training plans.
  • Provided emergency first aid and CPR as needed.

Education

One Class Shy of Bachelor of Science - Cell & Molecular Biology

Winona State University
Winona, MN

Skills

  • Collaborative Team Work
  • Logistics
  • Resource Management
  • Policy and Procedure Adherence
  • Professional Telephone Demeanor
  • Managing Multiple Tasks
  • Computer Proficiency
  • Customer Service
  • Staff Training
  • Customer Relations
  • Reading Comprehension
  • Problem-Solving Ability
  • Sales Expertise

Timeline

Assistant Warehouse Manager

Rochester Inventory, Inc
04.2023 - Current

FedEx Delivery Driver

Midwest Unlimited
04.2017 - 01.2022

Package Handler

FedEx Ground
05.2014 - 04.2017

Bouncer/Bartender Assistant

Gabby's Bar And Lounge
01.2010 - 05.2013

Sales Floor Team Member

Menards
05.2008 - 09.2012

Lumber Yard Worker/Delivery Driver

Design Homes Inc.
05.2005 - 05.2007

Swim Instructor/Lifeguard

City Of Prairie Du Chien
05.2002 - 08.2004

One Class Shy of Bachelor of Science - Cell & Molecular Biology

Winona State University

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Ronald Jesse Fitzner