Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Work Availability
Interests
Work Preference
Timeline
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Ronald "Kevin" McClain

Fairmont

Summary

Accomplished Operations Supervisor with a proven track record at MHIRJ, specializing in elevating operational efficiency and team performance. Expert in operations management and fostering customer relationships, I've significantly enhanced productivity and customer satisfaction. My leadership has driven continuous improvement, leveraging both technical and interpersonal skills to achieve strategic goals.

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

30
30
years of professional experience

Work History

Operations Supervisor

MHIRJ
05.2003 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

Crew Lead

MHIRJ
03.2001 - 05.2003
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
  • Delegated tasks according to individual strengths, optimizing overall team performance and output.
  • Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
  • Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
  • Coordinated with various departments to ensure timely completion of tasks and projects.
  • Established a positive work environment by promoting team collaboration and open communication.
  • Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
  • Pitched in to help on short-staffed job site and to meet looming project deadlines.
  • Resolved conflicts among team members professionally, maintaining a harmonious work atmosphere.
  • Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Operated forklifts and boom lifts to complete various tasks.

Avionics Technician

Bombardier Aerospace
07.1995 - 03.2001
  • Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
  • Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
  • Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
  • Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
  • Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
  • Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
  • Improved aircraft performance by repairing, maintaining, and calibrating navigation systems.
  • Supported successful flight operations through the installation and testing of critical flight control systems.
  • Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
  • Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
  • Diagnosed faults and developed resolution plans.
  • Streamlined troubleshooting procedures for radar systems, reducing downtime significantly.
  • Optimized aircraft performance by calibrating and testing avionics hardware.
  • Enhanced team knowledge, shared best practices in avionics maintenance and repair.

Education

Associate of Science - Avionics Maintenance Technology

Fairmont State College
Fairmont, WV

Skills

  • Operations management

  • Team management

  • Performance monitoring

  • Safety guidelines

  • Verbal and written communication

  • Customer relationship development

  • Jobsite safety

  • Delegation

  • Performance evaluations

  • Job planning

  • Maintenance documentation

  • Delegating work

Languages

English
Professional Working

Certification

FCC Radio license

Airframe license

Powerplant license

Accomplishments

  • Supervised team of 50 staff members.
  • Collaborated with team of 50 in the development of heavy maintenance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Fishing

Hunting

Basketball

Baseball

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balance

Timeline

Operations Supervisor

MHIRJ
05.2003 - Current

Crew Lead

MHIRJ
03.2001 - 05.2003

Avionics Technician

Bombardier Aerospace
07.1995 - 03.2001

Associate of Science - Avionics Maintenance Technology

Fairmont State College

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Ronald "Kevin" McClain