Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald L. Downey Jr.

Rosenberg

Summary


Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations. Adept at implementing data-driven strategies and fostering a collaborative environment to achieve sustainable growth and operational excellence.

Overview

20
20
years of professional experience

Work History

Branch Manager

Houston Federal Credit Union
07.2017 - Current
  • Boosted loan production by 7% in first year maintained 4% annual growth.
  • Surpassed core deposit growth targets by 9%, enhancing financial stability.
  • Implemented strategic expense controls, achieving measurable improvements in budget adherence and resource allocation.
  • Led a team of seven, fostering development and ensuring alignment with updated company policies, enhancing team cohesion and performance.
  • Mentored four team members, guiding their advancement into management roles and strengthening internal leadership capabilities.
  • Streamlined operations in the Remote Deposit Department, enhancing efficiency and contributing to overall service quality.
  • Directed branch operations, achieving consistent loan production growth and enhancing overall service delivery.
  • Streamlined loan processing procedures, reducing turnaround time and enhancing overall customer satisfaction
  • Maintained friendly and professional member interactions.

Branch Manager

First Service Credit Union
01.2013 - 03.2017
  • Led a team of eleven, promoting a culture of continuous improvement that improved team performance and alignment with goals.
  • Implemented a new business account model, transforming monthly losses into consistent profits within one year.
  • Provided financial advice, boosting customer satisfaction and informed decisions.
  • Analyzed consumer loan trends to develop targeted marketing strategies, boosting auto loan production significantly.
  • Conducted annual performance appraisals, providing clear development paths that increased employee engagement and productivity.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Fostered teamwork through regular training sessions, which strengthened staff capabilities and improved service delivery.

Operations Manager

RST Global Solutions Gulf of Mexico
08.2012 - 10.2012
  • Orchestrated daily operations management, ensuring compliance with regulations while fostering team cohesion and enhancing overall productivity.
  • Implemented efficient procurement processes for training facilities, achieving timely availability of resources and improved training delivery.
  • Analyzed training needs and coordinated hiring of qualified trainers, ensuring compliance with federal standards and elevating workforce competency.
  • Secured necessary training equipment through effective vendor negotiations.
  • Streamlined processes, resulting in improved operational efficiency and cost management.

Vice President

First Community Credit Union Houston
10.2005 - 08.2012
  • Enhanced lending strategies through data-driven analysis, resulting in substantial growth in customer acquisition and retention.
  • Implemented advanced expense control measures, leading to noticeable gains in operational efficiency and cost management.
  • Spearheaded initiatives to enhance lending strategies, achieving measurable improvements in customer acquisition and retention rates.
  • Mentored junior staff, providing guidance and support that cultivated their skills, leading to three promotions within the team.
  • Fostered a team-oriented environment, leading to improved communication and collaboration across departments, resulting in streamlined operations.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Education

Sam Houston State University
Huntsville, TX

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Houston Community College
Houston, TX

Skills

  • Data-driven performance assessment
  • Effective communication skills
  • Detailed cash flow assessment
  • Strong verbal communication
  • Skilled in using MS Office tools
  • Branch operational leadership
  • Effective prioritization and scheduling
  • Effective team leadership
  • Strong work ethic
  • Skilled in resolving conflicts
  • Customer engagement

Timeline

Branch Manager

Houston Federal Credit Union
07.2017 - Current

Branch Manager

First Service Credit Union
01.2013 - 03.2017

Operations Manager

RST Global Solutions Gulf of Mexico
08.2012 - 10.2012

Vice President

First Community Credit Union Houston
10.2005 - 08.2012

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Houston Community College

Sam Houston State University

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