Summary
Overview
Work History
Education
Skills
Certifications And Awards
Timeline
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Ronald L. McKnight Jr.

Brandon,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Assistant Manager of Supplier Enablement

ATI Restoration LLC.
Tampa, Florida
01.2021 - 04.2024
  • Created and managed budgets for travel, training and team building activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of opportunity.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with management on developing strategic plans for achieving business goals.

Assistant General Manager of Operations

Courtyard By Marriott
Clarksville, Tennessee
11.2019 - 01.2021
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created property specific SOP's to ensure Marriott compliance regulatory requirements were met.
  • Reviewed existing processes, identified potential improvements and implemented changes accordingly.

Operations Manager, Customer Experience

East Austin Boutique Hotel
Austin, Texas
08.2017 - 11.2019
  • Responsible for Department budgeting, and purchasing for the Front Office and Housekeeping Departments.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Crafted operations best practices using audits and project management team feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved challenges associated with company websites, vendors and telecoms.

Task Force General Manager

Whitelodging Management
Austin, Texas
12.2014 - 08.2017
  • Implemented quality control measures throughout the life cycle of a project in order to ensure best practices were followed.
  • Maintained accurate records of all tasks completed by the task force as well as any issues encountered along the way.
  • Communicated regularly with senior management regarding progress on tasks assigned.
  • Facilitated communication between different teams working on individual tasks within a given project.
  • Managed a team of 30+ staff members, providing guidance and support as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

Bachelor of Fine Arts -

Austin College of Art
01.2021

Skills

  • Business Development
  • Financial Management
  • Customer Relations
  • Compliance understanding
  • Sales Strategies
  • Product and service knowledge
  • Recruiting and interviewing
  • Operations Management

Certifications And Awards

  • ServSafe Certification
  • Tennessee DOH Certification
  • Nominated and Awarded "Best Hotel" in Clarksville, TN
  • Task Force (Front Office/ Housekeeping, Human Resources)
  • OSHA Certified

Timeline

Assistant Manager of Supplier Enablement

ATI Restoration LLC.
01.2021 - 04.2024

Assistant General Manager of Operations

Courtyard By Marriott
11.2019 - 01.2021

Operations Manager, Customer Experience

East Austin Boutique Hotel
08.2017 - 11.2019

Task Force General Manager

Whitelodging Management
12.2014 - 08.2017

Bachelor of Fine Arts -

Austin College of Art
Ronald L. McKnight Jr.