Ronaldo Jackson Lee

Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.

• Provided initial IT training as necessary.
• Provided Tier 2 and Tier 3 support for problem identification.
• Tested software remotely and onsite for server sets.
• Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
• Developed effective backup strategies to guarantee data integrity.
• Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
• Enhanced system security with regular patch updates and vulnerability assessments.
• Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
• Configured and tested Windows Server operating systems with roles features.
• Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
• Maintained server uptime through consistent monitoring.
• Attended meetings to deliver status reports to key stakeholders.
• Performed software installations and upgrades to UNIX or Windows operating systems.
• Proactively identified areas for improvement in IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
• Increased network stability by proactively analyzing performance metrics and addressing potential bottlenecks before they impacted users'' experience.
• Reduced downtime during migrations by conducting thorough planning and testing processes.
• Developed internal training materials aimed at improving department's overall knowledge base and reducing learning curve for new hires.
• Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
• Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
• Integrated and updated software products to boost system compatibility.
• Used Retina and HBSS to secure systems against STIG guidelines.
• Designed and evaluated WAN and LAN connectivity technologies.
• Researched and recommended new technologies and strategies for improving system performance.
• Analyzed complex project server issues, and worked on large enterprise, and business-critical applications.
• Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.

• Generated detailed reports on completed projects, highlighting any challenges faced during installation, as well as recommendations for future improvements in processes or equipment choices.
• Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
• Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations, while maintaining high levels of customer satisfaction.
• Performed installations of high-tech security systems, which included access and elevator controls, alarms, and video surveillance systems.
• Installed various types of high-tech security systems, such as access and elevator controls, alarms, and video surveillance systems.
• Contributed to overall company growth by consistently meeting or exceeding sales targets for security system installations.
• Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures.
• Delivered comprehensive training sessions to fellow technicians, fostering a cohesive, knowledgeable team environment.
• Installed security infrastructure in restricted zones.
• Managed inventory effectively, ensuring all necessary parts were available for installations and repairs without delays or shortages.
• Installed access and elevator controls, alarms, and video surveillance systems.
• Educated customers on the effective use of security systems.
• Maintained a safe working environment through thorough inspections and routine maintenance of security equipment.
• Streamlined internal workflows by implementing efficient project management strategies, reducing time spent on administrative tasks.
• Conducted rigorous testing of new security technologies before recommending them to clients for implementation.
• Mitigated risks associated with unauthorized access by installing advanced biometric identification systems at critical entry points.

• Installing and maintaining electronic security systems
• Performing preventive maintenance requirements
• Leading teams on small moderately complex installation projects
• Installing all head end equipment at both the local and global level per design packages
• Programming head end equipment for Access Control, Intrusion Detection and CCTV systems: experience with Bosch, Honeywell, DMP, Honeywell, Lenel, AMAG, S2, Hirsch, GE, Sony, Pelco
• Software House CCURE, Verint, Bosch BVMS, Honeywell Video & Vindicator
• Troubleshooting and isolating both systems and/or hardware at both a local and global level
• Providing on-site software commissioning and testing
• Complete high quality device and component installation activities and maintenance activities
• Participate in configuration of servers, workstations, panels and other programmable components under supervision
• Execute testing to verify high quality installations
• Execute testing to identify and correct system problems at component and system levels as part of system sustainment activities
• Install system raceway
• Install system cabling
• Terminate and test system cabling and all components
• Install equipment racks, enclosures, panels and all mounting hardware components
• Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
• Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.

• Install and program IP and analog cameras (Hikvision, UDP, Axis, ACTi, Samsung)
• Install and service Access Control Servers, Video Servers, DVRs, NVRs
• Build strong relationship with customers
• Close sales quickly
• PLC equipment
• Run cables thru walls and build
• Program each camera with layers of sophisticated analytics
• Interactive video monitoring
• Keyless access control & System (VMS)
• Reads Blueprints
• Provide video surveillance and monitoring services for automobile dealerships and other properties with valuable equipment or other assets
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.

• A driven sales leader
• Build strong capacity to self-generate leads, convert leads into customers, develop existing accounts and close sales quickly
• Experienced Service and Installation Technicians
• Access/entry controls
• Video surveillance (CCTV)
• Burglar/intrusion alarm
• Fire alarm
• Intercoms
• PLC equipment
• Communicated effectively when meeting with customers, answering questions and providing detailed job quotes and proposals
• Performed startup of each system to assess functionality, test limits and troubleshoot any problems
• Ensured safety compliance, leading to a decrease in workplace accidents during installations.
• Evaluated team performance regularly to identify areas of improvement, fostering professional growth among technicians.

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
• Answer alarms and investigate disturbances
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
• Circulate among visitors, patrons, and employees to preserve order and protect property
• Apartment complex security and patrols
• Car dealership security
• Warehouse and industrial security
• Commercial office complex security and patrols
• Responded quickly to emergency situations to assess and deflect issues.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Improved response time to incidents by maintaining clear communication channels with team members.