Jerome Givens
Washington,DC
Summary
Dynamic leader with proven team motivation and problem-solving skills honed at Smashburger. Excelled in fast-paced environments, enhancing operational efficiency and customer satisfaction. Demonstrated expertise in cash handling and team leadership, achieving significant reductions in discrepancies. Skilled in fostering strong verbal and written communication, ensuring seamless team collaboration and workflow.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Leader
Smashburger
08.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assembly Line Worker
Goodyear Tire & Rubber
08.2016 - 07.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
Floor Technician
GCA Service Group
08.2010 - 01.2017
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care service.
- Adapted to changing priorities and tasks as needed, demonstrating flexibility and a willingness to learn new skills.
- Assisted in inventory management for cleaning supplies and chemicals, ensuring adequate stock for daily operations.
- Operated industrial cleaning equipment efficiently, covering large areas in minimal time for optimal productivity.
- Streamlined floor maintenance procedures, reducing time required for cleaning without compromising quality.
- Conducted regular inspections of floor conditions, identifying areas requiring immediate attention to prevent deterioration.
- Provided emergency floor cleaning services during unexpected spills or incidents, minimizing potential hazards.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
High School Diploma -
Pine Knot Job Corps Civilian Conservation Center
Pine Knot, KY07.2011
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
Certification
Food handling certificate
Timeline
Shift Leader
Smashburger
08.2020 - Current
Assembly Line Worker
Goodyear Tire & Rubber
08.2016 - 07.2018
Floor Technician
GCA Service Group
08.2010 - 01.2017
Food handling certificate
High School Diploma -
Pine Knot Job Corps Civilian Conservation Center
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