Ronaldo Olivo
Lawrence,MA
Summary
Dedicated and reliable individual with over 11 years of management and customer service experience, currently pursuing an Associate's degree in Cybersecurity. Known for excellent organizational skills, a fast-paced learning ability, and a strong desire to grow within the company. Eager to apply technical knowledge and management experience in a cybersecurity role. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Sprint/T-Mobile
2018.04 - 2021.04
- Managed sales floor operations and customer interactions
- Trained staff to deliver exceptional customer service
- Oversaw financial performance and implemented strategies to meet sales goals.
Store Manager
Aaron’s
2017.11 - 2018.04
- Delivered high-quality customer support and addressed customer concerns
- Managed store performance and supervised employees
- Coordinated merchandise delivery and ensured customer satisfaction.
Store Manager
Rent-A-Center
2013.03 - 2017.11
- Provided customer support and resolved inquiries
- Managed store operations, including employee oversight and administrative tasks
- Coordinated merchandise deliveries and maintained store performance.
Management Role
T-Mobile by Connectivity source
- Provided direct customer service and support on the sales floor
- Trained new employees and ensured adherence to company standards
- Monitored store performance and financial metrics to drive improvements.
Education
Associate's in Cybersecurity -
Southern New Hampshire University
12.2025
Computer Science: Information Technology -
Northern Essex Community College
High School Diploma -
Lawrence High School
Skills
- Java
- Python
- PyCharm
- Eclipse
- Coding
- Debugging
- Application development
- Interpreting complex datasets
- Fundamental cybersecurity principles
- Customer Service Management
- Operations Management
- Employee Training
- Team Development
- Store Merchandising
- Retail Inventory Management
- Team Leadership
- Security System Monitoring
- Recruitment and hiring
- Customer Service
- Cash Management
- Employee Terminations
- Operational Efficiency
- Employee supervision and motivation
- Friendly and Positive
- Customer Relations
- Leading Staff Meetings
- Strategic thinker
- Sales Coaching
- Store opening and closing procedures
- Inventory Management
- Documentation And Reporting
- Outstanding communication skills
- Sales professional
- Retail Merchandise Quality Standards
- Accurate Cash Handling
- Database Management
- Work Planning and Prioritization
- Leadership Development
- Sales Strategies
- Problem-Solving
- Budgeting and cost control
- Policies and Procedures
- Staff Supervision
- Shift checklists
- Store Opening and Closing
- Staff Management
- Process Improvements
- Culture development
Certification
CompTIA Security
References
Available upon request
Accomplishments
- I have received promotions, from sales rep to assistant manager, and from assistant manager transitioned to store manager.
- I am very consistent on my academic success while receiving Honor roll recognition on each class I attend at SNHU ( Southern New hampshire University.
Timeline
Store Manager
Sprint/T-Mobile
2018.04 - 2021.04
Store Manager
Aaron’s
2017.11 - 2018.04
Store Manager
Rent-A-Center
2013.03 - 2017.11
Management Role
T-Mobile by Connectivity source
Associate's in Cybersecurity -
Southern New Hampshire University
Computer Science: Information Technology -
Northern Essex Community College
High School Diploma -
Lawrence High School
CompTIA Security
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