Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronaldo Wilhelmi

Vernon Hills,IL

Summary

Dynamic professional with a proven track record at Dealer Tire, adept in surpassing sales goals and enhancing customer satisfaction through expert account management and exceptional listening skills. Excelled in staff training and vehicle assessment, achieving significant improvements in service quality and operational efficiency. Recognized for outstanding communication and problem-solving abilities, consistently delivering results that exceed expectations.

Overview

18
18
years of professional experience

Work History

Tire Service Advisor

Dealer Tire
Elmhurst, IL
05.2023 - Current
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with customers to offer solutions to service needs.
  • Monitored employee performance through key metrics analysis.
  • Coordinated with other departments in order to ensure smooth operations within the store.
  • Identified opportunities for improvement within processes related to tire sales.
  • Performed regular inspections of tires before they were sold to customers.
  • Created financial reports to track sales performance and budgeting.
  • Conducted regular meetings with staff to discuss performance goals and objectives.
  • Maintained detailed inventory stock records and organized regular inventory counts.
  • Built and maintained relationships with clients.
  • Provided technical advice on tires for customers based on their needs.
  • Ordered tires and other merchandise to replace stock and fulfill customer requests.
  • Listened to customers describe needs and requests to determine ideal solutions.
  • Researched competitor merchandise and services to promote benefits of company offerings and boost sales.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted market research to identify trends in the tire industry.

Manager

Midas
Mundelein, IL
01.2012 - 01.2022
  • Led, manage, and trained team of up to 10 employees in facility
  • Consulted with customers while providing excellent service
  • Oversaw completed vehicle inspections and estimates
  • Checked records and warranties prior to service
  • Built repair orders and serviced parts, managed inventory
  • Maintained database and ensured accuracy for all documentation
  • Exceeded the monthly sales goal with an average of $65K in sales per month.
  • Onboarding of new hires including training
  • Coordinated efficient service scheduling, arranged towing and transportation as needed
  • Ensured proper use of PPE and safety compliance, enforced safety policies
  • Streamlined operations by improving workflow of staff through continuous improvement
  • Recognized by management for excellent customer service
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Created monthly reports for senior management summarizing operational performance metrics.

Assistant Manager

Jiffy Lube
Waukegan, IL
01.2010 - 01.2012
  • Carried out supervisory activities
  • Store and sales leadership of technicians
  • Built relationships with customers
  • Sold services and explained invoices
  • Problem solving and conflict resolution with customers
  • Assisted technicians with signature service and preventative maintenance
  • Maintained supply levels for anticipated work

Lube Tech

Jiffy Lube
Waukegan, IL
01.2007 - 01.2010
  • Drained oil refilled with required amount of oil, replaced oil and air filter
  • Inspected vehicle fluid levels, checked tire pressure and calibrated systems
  • Communicated with parts department to obtain needed parts
  • Sold services to new and existing customers

Education

Various Business Classes -

College of Lake County

High School Diploma -

North Chicago High School

Skills

  • Bill preparation
  • Vehicle assessment
  • Goal-oriented mindset
  • Repair quality inspections
  • Warranty claims process management
  • Staff education and training
  • Listening skills
  • Account management
  • Customer relationship management
  • Data entry
  • Customer service
  • Computer skills
  • Complaint resolution
  • Service scheduling
  • Excellent communication
  • Workflow management

Timeline

Tire Service Advisor

Dealer Tire
05.2023 - Current

Manager

Midas
01.2012 - 01.2022

Assistant Manager

Jiffy Lube
01.2010 - 01.2012

Lube Tech

Jiffy Lube
01.2007 - 01.2010

Various Business Classes -

College of Lake County

High School Diploma -

North Chicago High School

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Ronaldo Wilhelmi