Ronald Ray Nostratis
Mountain View,CA
Summary
Highly organized with 7 years of experience in this financial division. Highly experienced in identifying opportunities and improvement for inventory management and creating systematic procurement life cycles. Passionate about customer service and providing superior materials in all aspects. Dedicated to improving system procedures and continuous learning. Observant and detail-oriented in monitoring and improving daily activities.
Results-oriented Account Service Manager specializing in client satisfaction and service optimization. Leverages data-driven insights to enhance customer experiences and improve operational efficiency. Drives substantial improvements in service delivery and client retention through refined processes.
Overview
11
11
years of professional experience
Work History
Key Account Service Manager
Compass Group USA - Canteen
Sunnyvale , CA
06.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed client accounts to enhance satisfaction with service delivery.
- Created and implemented strategies to improve customer service processes and procedures.
- Collaborated with teams to streamline service delivery and improve efficiency.
- Coordinated communication between clients and internal teams to facilitate project execution.
- Responded to client inquiries and resolved service-related issues promptly.
- Resolved escalated customer issues promptly while preserving strong client relationships.
- Monitored performance metrics to identify areas of improvement in the customer experience.
- Monitored industry trends to identify potential opportunities for account growth.
- Managed account service team, supervised day-to-day operations, and provided guidance.
- Prepared reports on account performance and client feedback for management review.
Buyer
Fujifilm Dimatix
Santa Clara , CA
01.2023 - 08.2024
- Negotiated contracts with vendors for optimal pricing and terms.
- Developed relationships with vendors, achieving favorable pricing and payment terms.
- Evaluated supplier performance based on quality, delivery, and service metrics.
- Managed supplier relationships, enhancing delivery reliability and accuracy.
- Monitored inventory levels to prevent stockouts and overstock situations.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Utilized ERP systems for purchase order processing, tracking, and inventory management.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Created reports on supplier performance metrics, driving informed decisions on quality and delivery improvements.
- Coordinated activities between departments such as sales, engineering, finance and logistics.
- Resolved discrepancies in invoices and shipments with suppliers promptly.
- Participated in industry trade shows and conferences to stay abreast of current trends in product development.
- Partner with Engineering and Technical team for daily operations with spare parts and engineering materials.
- Manage spare parts room for daily transaction and purchase.
Buyer /Material Expeditor
Proteus Industries
Mountain View, CA
06.2022 - 12.2023
- Upheld thorough documentation and records for all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Work with engineers for NPI products, procure materials for production/NPI, and negotiate prices.
- Use the ERP system’s functionality to purchase and maintain proper inventory levels
- Managed supplier schedules to meet current manufacturing requirements by responding to MRP, using Expandable software
- Planned for long-range blanket orders MRO and components, purchase order strategy, and tactical supply details such as safety stock, lead time, packaging, JIT, etc.
- Work with engineering team for ECO ( Engineering Change Order) for material, align with BOM requirements
- Gained extensive knowledge in data entry, analysis and reporting.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
District Customer Service Manager
ARC Document Solutions, Printing
Santa Clara , CA
04.2015 - 12.2022
- Oversaw daily operations of printing department, enhancing workflow efficiency.
- Planned and coordinated field operations, including personnel and equipment scheduling.
- Directed logistics to ensure timely delivery of equipment and materials to job sites.
- Resolved on-site issues promptly, maintaining consistent workflow efficiency.
- Managed maintenance of printing equipment for optimal performance and reliability.
- Executed purchasing processes to maintain optimal inventory levels and improve supplier performance.
- Negotiated contracts with suppliers for favorable pricing and terms on materials.
- Conducted regular cycle counts to verify accuracy of physical inventories.
Education
Bachelor of Science - Business Administration And Management
De La Salle University - College of Saint Benilde
Manila, Philippines03-2025
Skills
- Account management
- Service delivery optimization
- Performance reporting
- Technical support
- Bill of Material understanding
- Supply chain and logistics coordination
- Inventory control
- Purchase order processing
- Manufacturing
- Materials management
- Equipment maintenance
- Cycle counts
- Inventory management
- Assembly and production
Timeline
Key Account Service Manager
Compass Group USA - Canteen
06.2024 - Current
Buyer
Fujifilm Dimatix
01.2023 - 08.2024
Buyer /Material Expeditor
Proteus Industries
06.2022 - 12.2023
District Customer Service Manager
ARC Document Solutions, Printing
04.2015 - 12.2022
Bachelor of Science - Business Administration And Management
De La Salle University - College of Saint Benilde