RONALD (RON) L PAYNE
Summary
Highly motivated professional – bringing 29+ years of experience combined in military and government with passion to make positive impact And help others. Excellent communicator and interpersonal skilled to motivate others. Bronze Star awardee with a reputation as a self- directed professional valuing respect, diversity, and equity. Detail-oriented team player with strong organizational, relationship-builder, problem-solver and leader skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job with strong organizational skills eager to secure entry-level or supervisor Department of Homeland Security position. Ready to help achieve agency goals.
Overview
18
18
years of professional experience
Work History
Constituent Services Representative/Outreach Manager
Congressman Eric Swalwell Office
04.2021 - Current
- Mallory De Lauro
- Hour Per Week: 40 hour / $72,000 annual
- Phone: 510-370-3322
- Interact with community constituents by addressing casework concerns from inquiries to inter-agency problem solving
- To build solid relationships and collaboration, act as liaison with federal, district, and local agencies for the Member and constituents
- Represent Congressman Swalwell and his Office in community events, such as Town Hall meetings and ceremonial cultural events
- Monitor and update the Member and District Director on district and local issues by providing detailed reports and verbal outlining issues
- Oversee outreach to over 300,000 stakeholders in 14 counties within the Congressional District
- Utilized excellent interpersonal communication skills to build trust with disadvantaged groups, such as, veterans, unhoused individuals, disabled, and those feeling marginalized in the LGBTQ community
- Maintain accurate records and strong attention to detail, while utilizing analytical skills to handle complex cases
- Used public gatherings, community events and direct relations to keep constituents happy and informed
- Developed and strengthened political partnerships to further agendas thru effective communication
- Used a variety of complex and secured methods daily such as computer and digital means to decipher and fix individual/ community affairs.
- Collected statistical data and updated documentation to maintain client records.
- Collaborated with other professionals to plan and coordinate care for clients.
Grant Funded Student Support Specialist & Veterans Work Study
Veterans First Program, Las Positas College
09.2017 - 12.2021
- Evelyn Andrews
- Hours Per Week: 25hours / $2,000 monthly
- Phone: 925-424-1572
- Utilized leadership skills in overseeing Operation Gateway – new student veterans' orientation
- Coordinated and collaborated with community veterans service organization reps and LPC campus student services representatives in preparing orientation sessions for new students at Operation Gateway
- Public speaking and presentations at key community events about LPC Veterans First services; delivered presentations at community meetings about LPC Veterans First
- Maintained and organized computer records for 600 hundred student veterans
- Key Accomplishments :
- Mentored over 150 new student veterans in their transition from military to college (boots to books program)
- Raised funds during the 2.2 for 22 Challenge for Veterans campaign to stop veteran suicide
- Championed the LPC Veterans First Alumni Chapter in coaching new student veterans' transition to college
- Led activities that developed students' physical, emotional, and social growth
- Encouraged students to take ownership of learning by providing best case choice
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Instructor
US Army, BN, Plan NCO
01.2010 - 01.2016
- S: Cpt Veng, Neng
- Hours Per Week: 55 hours / $70,000 annual
- Phone: 925-875-4347
- Supervised field and clinical medical administration and logistics
- Assist with administrative management of treatment assets without supervision of physician, nurse, or physician's assistant
- Administered emergency treatment in the field
- Maintain health records and other clinical files
- Perform routine admission tests, administer immunizations, assist with treatment of patients with common diseases, provide emergency medical care, and survey and sort all kinds of casualties
- Monitor activities in dispensaries, large clinics, and field medical services
- Coordinate activities of clinic with medical treatment facility
- Determine personnel requirements and conduct training for subordinates and outside agencies
- Key Accomplishments :
- Ensured medical readiness was updated in Medical Operational Data System (MODS) for 63 medics resulting in 100% of brigade medics maintaining EMT and BLS certification
- Oversaw medical triage of seven different medical incidents due to training missions
- Instrumental in the Military Decision-Making Process (MDMP) necessary for medical planning; effectively advised the Commanders on personnel cuts and cross-training
- Maintained 500,000 worth of medical equipment and supplies
- Reconstructed the medical supply system for the battalion, resulting in improved efficiency, and reducing cost of medical supplies
- Compiled and analyzed weekly medical readiness reports for 8 battalions, while most of the battalion being in different states
- Flawlessly managed and instructed 15 Basic Life Support certification training while understanding all sensitive tasks from upper echelons of command
- Executed the influenza campaign immunizing over 1700 Soldiers in a week's time span; resulting in all Soldiers complete medical readiness
- Recognized by the Commanding General during the Staff Assisted Visit (SAV) for having the best brigade medical program and outstanding medical knowledge and insight and medical care provided to 400 personnel
- Served 18 months as Detachment 1SG- Applied management principles; supported senior officers in a headquarters or a field environment by providing information and recommendations on tactical and technical operations; supervised people, operations and logistics; and employed all current automated communication systems
- Understanding and patience skills are homed in various environments
- This includes performance exercises in management, including planning, organization, leadership, human relations, motivation, oral and written communication, public speaking, small-group communication and interaction, resource management, and the use of automated information systems
- Earned green rating improving all medical readiness from a 59% to 80 %
- Organized the first- ever Joint Brigade Blood Drive, with 203 participants donating 203 pints/ liters of blood to personnel in need
- Scheduled and attended medical appointments for personnel utilizing Logistics Health Incorporation; reduced the number of missed appointment by 98%
Operations Sergeant
US Army, William Beaumont Army Hospital
01.2008 - 01.2010
- Maj Nicholson, Todd
- Hours Per Week: 55 hours / $70,000 annual
- Phone: 915-742-2058
- Served as the principal noncommissioned officer of the staff sections in a level III Trauma Army Medical Center with a staff of over 800 assigned or attached Soldiers and over 2,300 civilian personnel; served on special boards and councils' incident to medical service activities; supervised general administrative functions in the medical treatment facility
- Supervised activities within the Army medical department or multifunctional medical staff activities; assisted command surgeon in technical supervision of subordinate activities
- Evaluated personnel and the operational effectiveness of the medical facilities; advised superiors on medical administrative matters; maintained official records and patient files; established report control systems; prepared periodic and special reports concerning assigned personnel, patients, and medical care and treatment
- Made recommendations for improving working procedures and conditions; evaluated training programs and requirements; determined requirements and adequacy of medical service supporting elements such as ambulance, supply, transportation, and hospital MASCAL exercises
- Supervised six military soldiers and provided oversight for five civilian employees and their families
- Key Accomplishments :
- Planned, coordinated and executed the Ft Bliss and WBAMC Joint MASCAL exercise attain 100% of all Commanding General and Commanders and objectives
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Prepared and delivered investigative reports and briefings.
- Implemented the use of SharePoint in the WBAMC Emergency Operation Center during and extremely semiannual MASCAL exercise with FT Bliss and the city of El Paso
- Chosen to represent WBAMC at the Bi- Annual Trauma and Disaster Conference in El Paso
- Volunteered to deploy for a year to Southwest Asia to Serve as Operation Chief
- Conducted two real world combat related incidents and recognized by higher for his leadership during these crises
- Orchestrated over 20 emergent patients to higher echelons of medical care
- Revised, planned prepared and new Medical Emergency Management Plan to identify shortfalls and applied correction
- Devoted 100 man-hours to fix a fiscal year funding issue, a issue he identified as a systemic process fault in computer and human errors.
- Handled administrative requirements, maintained records and submitted operational reports.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Monitored and assessed mission progress and provided updates to command.
Supervisor
US Army, Family Medical, William Beaumont Army Hospital,
01.2006 - 01.2008
- Col Irvin Carty
- Hours Per Week: 55 hours / $70,000 annual
- Phone: 915-569-1386
- Managed the largest clinic on the installation in direct support of patient care and services for over 28,000 personnel, Family member, civil service employees and Border Patrol resulting in over 80,000 outpatient visits per year
- Supervised and managed 30 service member and 90 civil employees
- Managed two out lined clinics personnel, planned and directed the administrative activities within the clinic as directed by the Department Chief
- These tasks included but are not limited to employee awards, evaluations, staffing as well as logistical support to name a few
- Planned and coordinated with clinic leadership in formulating clinic goals in terms of meeting access to care standards
- These standards include but are not limited to access management functions, schedule management, capacity management, patient demand analysis, staffing, and other applicable access management areas seen fit by the Command
- Responsible for assessing clinical operations and appointment utilization patterns to identify issues, maximize use of available resources, and ensure the standardized appointment types and detail codes are implemented and properly used with the MTF
- Assist the Clinic Chief in making improvements of procedures and managed care approaches with the intent of achieving and maintaining accurate information used to optimize healthcare delivery within the Military Health System
- Collaborated with contract representative to ensure contracts have met regulatory requirements and ensure organizations received the best appropriate service
- Interacted with staff, managers, and supervisors on a daily basis to convey information on a wide variety of topics to include training programs, provided guidance and supervise employee development
- Directly responsible for managing and directing administrative operations, and for conducting program development, analysis, and evaluation functions for all SFMC function at WBAMC
- Provided guidance to the command and answered inquiries concerning the interpretation and application of regulations and policies
- Plans, coordinates, directs, and advises assigned clinics/product line staff, on a full range of administrative aspects of health care delivery, Also worked to improve the Army Provider Level Satisfaction Survey (APLSS) and accurately tracked and enforced the input of 90 employees Defense Medical Human Resources System-Internet (DMHRS-I)
- Monitored, reviewed, and analyzed the execution of the department's annual budget of 3 million dollars
- Managed and advised command on procurement activities, IMPAC, travel card, and TDY program for clinics within the department
- Worked diligently with the Privacy Officer in efforts to protect the privacy of patients by monitoring issues under the provisions of the Health Insurance Portability and Accountability Act
- Responsible for $1,800,000 worth of equipment
- Key Accomplishment :
- Oversaw $800,000 construction project to expand clinic services
- Spearheaded the renovation of outline clinic to service 1000 personnel without services being interrupted
- Selected as Dept of Family Community Medicine Supervisor with increased responsibilities in supervising and controlling five additional departments
- Increased all mandatory training requirement among personnel by 50% to improve WBAMC and JCAHO readiness
- Turned in 60k worth equipment , saving the WBAMC money
- Certified over 30 medics in CPR, increasing their overall medical proficiency skills
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Analyzed internally produced data on Health Care Delivery System, for decision making processes to improve patient care.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
Associate of Arts - Criminal Justice
Las Positas College
Livermore, CA05.2020
Associate of Science - Political Science
Las Positas College
Livermore, CA05.2020
Skills
- Teamwork & Self Motivated
- Goal Oriented & Focus
- Technical Skills
- Government Relations
- Customer Satisfaction
- Data and Plans organizer
- Learning Agility
- District Representation
- Analytical Skills/Attention to Detail
- Effective communicator
- Problem Analysis
- Resource Coordination
Timeline
Constituent Services Representative/Outreach Manager
Congressman Eric Swalwell Office
04.2021 - Current
Grant Funded Student Support Specialist & Veterans Work Study
Veterans First Program, Las Positas College
09.2017 - 12.2021
Instructor
US Army, BN, Plan NCO
01.2010 - 01.2016
Operations Sergeant
US Army, William Beaumont Army Hospital
01.2008 - 01.2010
Supervisor
US Army, Family Medical, William Beaumont Army Hospital,
01.2006 - 01.2008
Associate of Arts - Criminal Justice
Las Positas College
Associate of Science - Political Science
Las Positas College
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