Ronald W. Simmons
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Account Manager II
American Red Cross
10.2017 - Current
- Design, develop and implement a strategic market plan strategy to effectively identify, cultivate and expand a diversified population of blood sponsors within assigned territory
- Build and maintain strong, long-lasting advisor relationships with executive sponsors, key accounts, internal/external clients, and donors
- Analyze data, conduct research, identify trends, conduct business plan analyses and feasibility studies specifically to identify advantageous strategic business directions Prepare reports and recommendations for management and sponsor review.
- Assess performance according to KPIs
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Educate and provide ongoing support/training to sponsors, volunteers, and staff on blood drive protocol, expectations and requirements
- Meet with sponsor/clients to address concerns and provide resolutions
- Interact in a positive, proactive, and customer focused manner with both internal and external customers, demonstrating care and compassion at all times
Licensed Realtor
eXp Realty, LLC
12.2021 - 01.2023
Licensed Realtor
Crye-leike Realtors
04.2017 - 11.2021
- Provided guidance and assistance to sellers and buyers in marketing and purchasing property for the right price under the best terms
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Prepared home evaluations and developed competitive market analysis for individual homes
- Developed positive and productive relationships with appraisers, escrow companies, lenders, and home inspectors to ensure that clients had a positive experience
- Reviewed and executed confidential documents, contracts, and disclosures
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
National Account Executive
AT&T Mobility
01.2006 - 03.2017
- Managed and provided support to a large territory of 37 locations
- Built and maintained supportive relationships with new and existing accounts
- Managed the roll-out of national promotions, programs, tools, and training
- Trained and supported product knowledge of up to 25 devices, products, services, and promotions for AT&T
- Wireless, DIRECTV, Uverse, and Digital Life
- Prepared and delivered training presentations for groups up to 100 people
- Managed adherence to contract terms, policies, and procedures
- Drove results for a digital first initiative to increase utilization of online account management and the adoption of the myAT&T application for billing inquiries, payments, and other customer care functions
- Partnered with various levels of management to plan and meet mutual objectives
- Served as a liaison between vendors/clients and AT&T to identify and resolve issues
- Analyzed business reports for trending and communicated findings to account management
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
Education
Bachelor of Business Administration - Marketing
Middle Tennessee State University
08.2000
Skills
- Account Management
- Prospecting and Cold Calling
- Product and Service Sales
- New Account Creation
- Managing Multiple Tasks
- Sales Forecasting
- Strategic Account Planning
- Client Meetings
- CRM Software
- Territory Sales Experience
Additional Information
- State of Tennessee Real Estate Affiliate Broker License # 288972
Timeline
Licensed Realtor
eXp Realty, LLC
12.2021 - 01.2023
Account Manager II
American Red Cross
10.2017 - Current
Licensed Realtor
Crye-leike Realtors
04.2017 - 11.2021
National Account Executive
AT&T Mobility
01.2006 - 03.2017
Bachelor of Business Administration - Marketing
Middle Tennessee State University
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