Ronan Cunningham
Ijamsville,MD
Summary
Experienced Raft Guide with strong background in navigating diverse water conditions and providing engaging outdoor experiences. Skilled at fostering team-building environments and ensuring safety of all participants. Demonstrated ability to manage emergency situations effectively while maintaining calm demeanor. Proven track record of enhancing customer satisfaction by delivering memorable rafting adventures. Customer service-driven and considered punctual, reliable employee.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Instrument cleaner
Music And Arts
Frederick, Maryland
02.2026 - Current
- Disposed of waste and recyclables to ensure a tidy environment.
- Organized cleaning supplies and equipment for efficient access during shifts.
- Followed safety protocols while using cleaning chemicals and tools.
- Collaborated with team members to uphold high cleanliness standards.
Raft Guide
River & Trail Outfitters
Harpers Ferry, West Virginia
07.2024 - Current
- Guided rafting trips along designated river routes for diverse groups.
- Ensured safety protocols were followed during all excursions and training sessions.
- Assisted in equipment maintenance and inspections before each trip.
- Educated participants on river safety, environmental stewardship, and proper techniques.
- Collaborated with team members to plan and prepare for upcoming trips.
- Demonstrated paddling techniques and river navigation to guests effectively.
- Responded promptly to emergency situations while maintaining calm communication with guests.
- Recognized potentially hazardous situations or materials and responded by isolating area and notifying appropriate individuals.
- Developed strong rapport with customers to ensure satisfaction throughout their experience.
- Provided first aid assistance as needed while on the water.
- Assisted with packing food items for lunch stops along the river route.
- Adhered to company policies regarding proper use of equipment and safety guidelines.
- Organized gear and supplies for daily operations.
- Managed customer expectations throughout the duration of their trip.
- Promoted safe and fun environment for individuals.
- Assisted with loading, unloading, and rigging of equipment for trips.
- Worked collaboratively with other guides on team building activities.
- Inspected rafts, oars, life jackets, helmets, and paddles prior to trips.
- Demonstrated expertise in rafting and river safety techniques.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Hourly Employee
River & Trail Outfitters
Harpers Ferry, WV
04.2023 - Current
- Maintained equipment by performing regular inspections and cleaning tasks.
- Collaborated with colleagues to improve customer service strategies and practices.
- Set up and dismantled equipment for various outdoor excursions and events.
- Trained new workers on equipment usage and operational safety protocols.
- Resolved customer inquiries effectively while promoting a positive experience outdoors.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Created plans to propose solutions to problems related to efficiency.
- Organized inventory to ensure accessibility and cleanliness of merchandise.
Education
Oakdale High School
Ijamsville, MDSkills
- River navigation
- Safety protocols
- Equipment maintenance
- Paddling techniques
- First aid assistance
- Team collaboration
- Problem solving
- Communication skills
- Training new employees
- Conflict resolution
- Outdoor equipment setup
- Time management
- Customer engagement
- Basic repair skills
- Whitewater navigation
- CPR training
- Raft maneuvering
- Rafting techniques
- Adaptability and flexibility
- Teamwork
- Flexible schedule
- Crowd management
- Heavy lifting
Certification
- CPR certification July 2024
- First aid certification July 2024
Languages
American Sign Language
Limited
Affiliations
- Guitar player
- Choir singer
References
References available upon request.
Timeline
Instrument cleaner
Music And Arts
02.2026 - Current
Raft Guide
River & Trail Outfitters
07.2024 - Current
Hourly Employee
River & Trail Outfitters
04.2023 - Current
Oakdale High School