Ronan Lee
Owner Operator
College Park,Georgia
Summary
Experienced Shop Manager with a strong background in leading operational and sales teams to achieve business goals. Certified mechanic with expertise in working on a range of passenger vehicles, including Land Rover, Porsche, and Jaguar. Skilled in complex mechanical systems, including travel lifts, forklifts, tractors, land movers, transmissions, valve motors, and generators. Adept at strategic planning, employee development, and optimizing shop performance. Proven ability to enhance profitability, control costs, and maintain high customer service standards. Focused on driving operational efficiency while delivering quality results.
Overview
13
13
years of professional experience
11
11
Certification
Work History
Maintenance Technician
Tindall Corporation
Forest Park, Georgia
05.2023 - Current
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
Level 3 Advanced Technician Specialist
Hennesy Mechanical Services
Atlanta, GA
01.2020 - 06.2022
- Professional Reference: Will Houston 770.329.4403 (HENNESY JLR BUCKHEAD)
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Area Operations Manager
Bridgestone Retail Operations LLC.
Atlanta, GA
06.2017 - 12.2020
- Professional Reference: Scott Williams 404.550.5739 / Jamie S. 918.914.1109
- Traveled to over 11 locations per month to manage each store and perform reviews of individual managers and employees.
- Suggested corrective services to handle customer complaints.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Hired and trained countless new employees/manager level in moderation.
- Helped plan marketing strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shop Forman /Service Manager
Advanced Maintenance Solutions
College Park, GA
04.2016 - 12.2018
- Professional Reference: Ricky Nelson 404-313-3159
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Increased relationships with customers who discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Provided combinations of hands-on mechanical maintenance and repairs in addition to managerial and supervisory duties
- Hiring and training of independent contractors who provide on site repairs with multiple accounts
- Managing quality assurance programs
Supervising, hiring, and training other employees
- Monitoring existing processes and analyzing their effectiveness
- Creating strategies to improve productivity and efficiency
Assistant Marketing Manager
Discount Tire Co.Austell
Smyrna, USA
01.2012 - 01.2017
- Professional Reference: Dale Ward 678-982-2858
- Staging work area with product and supplies
- Insured safety of each employee in work area as well as service being provided
- Service benedictions
- Closing out sale invoices
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Built and improved customer engagement plans, boosting conversion rates
Education
Associate of Applied Science - Project Management
Atlanta Intercontinental Universicty
Dunwoody, GA03.2013
No Degree - Information Technology Project Management
Livingstone College
Salisbury, NCSkills
- Quality Control and Oversight
- Equipment Inspection and Maintenance
- Staff Recruiting and Hiring
- Mathematical Calculation and Reasoning
- Inventory Audits
- Performance Monitoring and Evaluation
- Customer and Vendor Relations
- Business Leadership
- Electrical System Maintenance
- Dealership and Factory Standards
- Special Events and Catering
- Defensive Strategies
- Hand and Power Tool Operation
- Vehicle and Equipment Repair
- Individual Training
Certification
- AST - Advanced Service Technician
Timeline
Maintenance Technician
Tindall Corporation
05.2023 - Current
Level 3 Advanced Technician Specialist
Hennesy Mechanical Services
01.2020 - 06.2022
Area Operations Manager
Bridgestone Retail Operations LLC.
06.2017 - 12.2020
Shop Forman /Service Manager
Advanced Maintenance Solutions
04.2016 - 12.2018
Assistant Marketing Manager
Discount Tire Co.Austell
01.2012 - 01.2017
Associate of Applied Science - Project Management
Atlanta Intercontinental Universicty
No Degree - Information Technology Project Management
Livingstone College
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