RONASIA GAVIN
Fayetteville,NC
Summary
Detail oriented Administrative Assistant with 5+ years of experience supporting daily operations, managing schedules, and streamlining office workflows. Skilled in communication, client coordination, record management, and multitasking in fast-paced environments. Known for strong organizational abilities, proactive problem-solving, and providing exceptional administrative support to ensure smooth team operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
CarolinasDentist
07.2023 - 10.2025
- Coordinated patient appointments and treatment plans for dental services.
- Managed patient records using electronic health record systems.
- Educated patients on oral health and post-treatment care instructions.
- Processed insurance claims and verified patient coverage details accurately.
- Provided education and resources to help patients understand their treatment options.
- Facilitated communication between patients and dental teams effectively.
Office Administrative Assistant
Carolina Treatment Center Of Fayetteville
08.2021 - 05.2023
- Screened and transferred incoming calls using multi- line phone system, received messages, and transmitted information and documents to internal personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated while also expediting invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
Front Desk Receptionist
Highland House Rehabilitation & Healthcare
12.2019 - 08.2021
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Processed incoming and outgoing mail, distributing items promptly to recipients.
Education
High School Diploma -
Westover High School
Fayetteville, NC06-2020
Skills
- Technology Proficiency
- Written and Verbal Communication
- Document management
- Healthcare operations
- Critical thinking skills
- Treatment planning
- Time Management
- Database Entry
- Appointment coordination
- HIPAA compliance
Certification
Safety-Care Specialist, [Carolina Treatment Center of Fayetteville] - 2022
Safety-Care Specialist
Trained and certified in evidence-based methods for preventing, reducing and safely responding to behavioral crises.
Timeline
Treatment Coordinator
CarolinasDentist
07.2023 - 10.2025
Office Administrative Assistant
Carolina Treatment Center Of Fayetteville
08.2021 - 05.2023
Front Desk Receptionist
Highland House Rehabilitation & Healthcare
12.2019 - 08.2021
High School Diploma -
Westover High School