Ronda Antone
Carver,MA
Summary
Reliable with experience managing operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping.
Overview
23
23
years of professional experience
Work History
Administrative Secretary Tax Collector
Town Of Plymouth
06.2022 - Current
- Enhanced office efficiency by organizing and maintaining filing systems and managing correspondence
- Streamlined communication channels for optimal productivity, coordinating between departments..
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Reduced delinquent accounts through diligent follow-up on outstanding balances and negotiating payment plans.
- Optimized workflows by regularly evaluating department processes and making recommendations for improvement where necessary.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Kept case data and contact information up to date to expedite proceedings.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Store Manager/Sales Manager
The Children's Place
12.2000 - 03.2020
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
Education
Mashpee High school
Mashpee, Ma06.2000
Skills
- Customer service
- Management
- Team Management
- Training & Development
- Office Experience
- Retail Management
- Team Building
- Scheduling
- English
- Database Entry
Timeline
Administrative Secretary Tax Collector
Town Of Plymouth
06.2022 - Current
Store Manager/Sales Manager
The Children's Place
12.2000 - 03.2020
Mashpee High school
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