Ronda Carpenter
Sandusky
Summary
Dedicated IT technician with a proven track record in administrative oversight and technical support. Known for attention to detail and effective problem-solving skills, I am ready to enhance organizational efficiency and client relationships, with a goal of client satisfaction. I currently act as a consultant to my colleagues who need help in understanding how to use our software and equipment in the office. Software that I self taught myself how to use.
Overview
20
20
years of professional experience
Work History
Deputy Recorder/ IT technician
Erie County Recorder's Office
Sandusky
03.2015 - Current
- Document, classify, and confirm accuracy of data on deeds, mortgages, and diverse other documents.
- Assist customers with property research and document inquiries.
- Handle incoming phone calls to address customer needs.
- Upload documents for microfilming and prepared CDs for customer requests.
- Troubleshoot software issues related to recording devices and assisted in software installation.
- Collaborated with IT team to resolve departmental technical challenges.
- Provided technical support to employees regarding hardware and software queries.
- Perform daily financial reporting
Office Manager/IT Support
All Heart Quality Care
Sandusky
09.2006 - 10.2014
- Compiled payroll data with precision
- Coordinated client and employee scheduling for home visit arrangements.
- Revised employee files for accuracy and compliance
- Streamlined filing system for efficient management of patient paperwork.
- Reached out to clients concerning appointments for next week.
- Responded to all incoming inquiries and calls.
- Generated reports
- Developed personalized scheduling program utilizing Excel.
- Installed all computer hardware and software components.
- Establish networking infrastructure for office operations.
- Address all computer and network-related challenges
Education
High School Diploma -
Sandusky High School
Sandusky, OH05.1995
Skills
- Administrative oversight
- Client support
- Technical support
- Software troubleshooting
- Customer relationship management
- Microsoft office
- Problem-solving abilities
- Financial transactions
- Critical thinking
- Excellent communication
- Customer service
- Guide coworkers in how to implement office software
- Perform daily financial tasks for bank deposits and record keeping
Assessments
- Call center customer service, Proficient, 10/01/22
- Technical support: Customer situations, Proficient, 06/01/22
- Sales skills, Proficient, 10/01/22
References
References available upon request.
Timeline
Deputy Recorder/ IT technician
Erie County Recorder's Office
03.2015 - Current
Office Manager/IT Support
All Heart Quality Care
09.2006 - 10.2014
High School Diploma -
Sandusky High School