Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronda Cody

Blackfoot,Idaho

Summary

Proven leader in behavioral health and operational management, excelling in coaching and forklift operation. At Stewards Of Recovery, I spearheaded team performance improvements and quality control, fostering a client-focused approach that enhanced recovery outcomes. Achieved significant operational efficiencies through effective mentorship and safety enhancements, demonstrating a commitment to excellence and results. Supportive Team Lead with 6 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Team Lead- Behavioral Health Tech

Stewards Of Recovery
01.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Directed and supervised team of 6 engaged in monitoring clients with drug addictions.

Recovery Coach

State Hospital South
06.2022 - 06.2023
  • Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
  • Gathered information about useful resources and helped coordinate referrals.
  • Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
  • Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
  • Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
  • Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
  • Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.

Intake Operator

Glanbia Foods
09.2005 - 01.2022
  • Managed high call volumes effectively, maintaining professionalism and accuracy in documentation.
  • Collaborated with team members to resolve any discrepancies or issues during the intake process.
  • Adhered to company policies and applicable regulations throughout all stages of the intake process.
  • Streamlined intake processes by implementing efficient data entry methods and reducing errors.
  • Maintained flexibility in adapting to changing priorities or unexpected situations that arose during day-to-day operations as an Intake Operator.
  • Assisted in training new staff on intake procedures, ensuring consistency across the team.
  • Supported colleagues when needed by sharing knowledge of industry best practices and offering assistance in difficult cases.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reviewed order data to verify transactions and shipping dates.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Verified transactions, product orders, and shipping dates and entered information into databases and reports.
  • Analyzed data to prepare reports and identify process improvements.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Expedited service delivery for clients with streamlined intake procedures and effective communication.

Education

GED -

Idaho State University
Pocatello, ID
1998

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Operations Management
  • Forklift Experience
  • Complaint resolution
  • Schedule Management

Certification

  • first aid certified, Stewards Of Recovery - 2024
  • Suicide prevention, Stewards Of Recovery-2024
  • Forklift certification, Glanbia Foods-2021

Timeline

Recovery Coach

State Hospital South
06.2022 - 06.2023

Team Lead- Behavioral Health Tech

Stewards Of Recovery
01.2022 - Current

Intake Operator

Glanbia Foods
09.2005 - 01.2022

GED -

Idaho State University

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Ronda Cody