Ronda Culbertson
Fredonia
Summary
Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal, and verbal, and written communication skills.
Overview
18
18
years of professional experience
Work History
City Clerk
City Of Altoona
01.2023 - Current
- Updated documents such as municipal codes and city charters.
- Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
- Assisted in budget prep, expenditure review, and budget administration.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Issued public notification of official activities or meetings.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager
Dollar General
04.2021 - 01.2023
- Improved marketing to attract new customers and promote business.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Family Dollar, Dollar Tree
01.2019 - 04.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Johnson’s General Store
04.2007 - 04.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Fredonia High
Fredonia, KS05-1989
Timeline
City Clerk
City Of Altoona
01.2023 - Current
Manager
Dollar General
04.2021 - 01.2023
Assistant Manager
Family Dollar, Dollar Tree
01.2019 - 04.2021
Manager
Johnson’s General Store
04.2007 - 04.2019
High School Diploma -
Fredonia High