Ronda DeGroft
Lake Placid,FL
Summary
Results-driven Construction and Business Operations Professional with expertise in estimating, project coordination, and client service. Proven ability to manage projects efficiently, resolve issues promptly, and maintain strong client relationships. Experienced in leading teams, training staff, and fostering collaborative environments. Committed to achieving organizational goals through strategic planning and effective problem-solving. Hands on owner that does all skilled labor. Hands-on professional with a strong background in carpentry, drywall, electrical, and site coordination. Experienced in managing crews, tracking budgets, and keeping projects on schedule. Committed to detail, safety, and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Owner
Want it Done Right
Lake Placid, Florida
09.1998 - Current
- Supported daily service operations for Want It Done Right projects.
- Scheduled customer appointments and coordinated field service visits.
- Prepared estimates and shared job details with clients.
- Monitored work quality and resolved service issues quickly to support client satisfaction.
- Prepared estimates and communicated job details with clients.
- Handled invoices, payments, and basic business records.
- Resolved customer concerns and maintained professional service standards.
- Built strong relationships with existing clients through exceptional customer service.
- Managed daily business operations, including hiring and training staff.
- Provided direction and guidance to employees.
- Performed carpentry work, including building walls, installing doors, windows, and siding.
- Mixed concrete, mortar, and other materials for construction use.
- Repaired damaged structures with appropriate materials.
- Assisted with site preparation by clearing debris, leveling ground, and erecting scaffolding.
- Proficient in electrical, plumbing, and carpentry work.
- Used blueprints and engineering plans to determine the best assembly methods.
- Operated hand tools and power tools for daily construction tasks.
- Loaded, moved, and organized materials across active job sites.
- Erected scaffolding and secured barriers around work areas.
- Maintained high quality standards and routinely double-checked work.
- Coordinated all phases of construction projects to support timely completion and adherence to specifications.
- Kept records of completed jobs, including time spent, materials used, and expenses incurred.
- Prepared bids for upcoming projects based on estimated labor, materials, and equipment costs.
- Reviewed blueprints, specifications, and technical documents to identify potential problems or conflicts.
- Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
- Coordinated construction planning, material resources, and staff schedules for simultaneous jobs.
- Tracked budgets, monitored expenditures, and prepared financial reports related to construction activities.
- Recruited, hired, supervised, and monitored daily performance of workers and subcontractors.
- Supported inspections by organizing permits, forms, and site files.
- Organized construction equipment and supplies for job sites.
- Experienced with drywall installation and other building materials.
- Supervised subcontractors during on-site work hours.
- Troubleshot construction issues promptly.
- Helped set up and dismantle scaffolding and temporary structures.
- Supported project planning by collecting measurements, marking installation points, and cutting materials to size.
- Operated hand tools, saws, routers, and sanding equipment to prepare materials and finish surfaces.
- Positioned, aligned, and sealed concrete wall sections.
- Coordinated labor, material, and equipment schedules for efficient job site operations.
- Trained workers on tools, procedures, and job expectations.
- Communicated progress updates with contractors, vendors, and project teams.
- Performed demolition, carpentry, painting, and drywall installation work.
- Communicated clearly with customers and workers, answered questions, and addressed complaints.
- Organized storage of supplies, tools, and equipment used during construction activities.
- Delegated projects and tasks to employees based on skills and expertise.
- Recorded and rejected incorrect material deliveries at site.
Team Lead
Gate Petroleum Company
Lake Placid, Florida
05.2013 - 07.2016
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new team members on Gate Petroleum procedures and service standards.
- Trained new staff in relevant processes and procedures.
- Led Gate Petroleum store associates through daily customer service and cash handling tasks.
- Coordinated register balancing, shift closings, and daily paperwork completion.
- Resolved customer concerns using Gate Petroleum service policies and store guidelines.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Communicated store updates to management and team members during shift changes.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored fuel area safety and convenience store cleanliness throughout shifts.
- Oversaw inventory checks for merchandise, beverages, and store supplies.
- Provided support to junior staff during peak periods of workload.
- Conducted thorough inventory counts to ensure accuracy of stock levels. resolved discrepancies and completed paperwork to keep system accurate and current.
- Provided support to junior staff during peak workloads.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced cash drawer and verified daily till totals.
- Scanned merchandise and entered pricing information accurately.
- Wrapped purchases and bagged items for safe transport.
- Resolved payment issues and handled customer concerns calmly.
- Supported team members during busy periods and shift changes.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated a cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Executed additional tasks based on management instructions.
- Helped customers find specific products, answer questions, and offer product advice.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Monitored register accuracy and enforced store cash control procedures.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Empty safe and fill safe
Admimistrator
Harmony House Assisted Living
Sebring, Florida
06.2010 - 07.2013
- Managed daily assisted living operations for Harmony House resident care services.
- Coordinated staff schedules, coverage, and shift changes across the community.
- Oversaw resident admissions, records, and move-in documentation.
- Communicated with families regarding care plans, concerns, and updates.
- Monitored compliance with assisted living policies, procedures, and state regulations.
- Reviewed billing documents and resident account information to ensure accuracy and compliance.
- Supported staff training on safety, service standards, and facility procedures.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before the submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Developed and maintained databases to enhance tracking of projects and financial records.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Administered benefits programs, including health insurance and retirement plans.
- Conducted performance evaluations and recommended training programs for staff development.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate patient care records, documenting conditions and progress to support quality care.
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Examined and treated patient lacerations, contusions, and physical symptoms.
- Cleaned and sanitized patient rooms according to established protocols.
Education
Alf Administrators Certificate - State Guidlines
Alf Training
Lake Placid, FL05-2012
High School Diploma -
Fulton Adult Education
Fulton, MI06-2001
Some College (No Degree) - Business Management
Mid Michigan Community College
Mount Pleasant, MISkills
- Construction trade expertise
- Construction estimating
- Bid preparation
- Project coordination
- Operations management
- Job scheduling
- Site preparation
- Worksite organization
- Document control
- Information management
- Budget administration
- Small business operations
- Business management
- Staff hiring
- Sales leadership
- Customer relations
- Client relations
- Client management
- Communication skills
- Problem solving
- Attention to detail
- Physical stamina
- Carpentry
- Drywall hanging
- Window installation
- Cabinet installation
- Flooring installation
- Tile setting
- Masonry work
- Electrical installation
- Painting and finishing
- Spray finishing
- Measuring and leveling
- Power and hand tool operation
- Building, demolition, and renovation
- Best building practices
- Crisis management
- Project design
- Work ethic
- Leadership
- Team management
- Design experience
Timeline
Team Lead
Gate Petroleum Company
05.2013 - 07.2016
Admimistrator
Harmony House Assisted Living
06.2010 - 07.2013
Owner
Want it Done Right
09.1998 - Current
Alf Administrators Certificate - State Guidlines
Alf Training
High School Diploma -
Fulton Adult Education
Some College (No Degree) - Business Management
Mid Michigan Community College