Ronda Hance
Ingraham,IL
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Johnnys Pickers Lounge and Package Liquor Store. Excelled in boosting team productivity and enhancing customer satisfaction through effective problem-solving and communication. Skilled in time management and task delegation, significantly improving operational efficiency and profitability.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Manager
Johnnys Pickers Lounge and Package Liquor Store
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
Restaurant Owner
RK's Place
06.2015 - 01.2019
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and [Number] employees.
Billing Manager
Tri County Ag,LLC
06.2010 - 09.2015
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Worked with customers to develop payment plans and bring accounts current.
Education
Associate of Science - Accounting/Business
Olney Central College,
Olney, IL05-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Verbal and written communication
- Staff management
Timeline
Manager
Johnnys Pickers Lounge and Package Liquor Store
03.2019 - Current
Restaurant Owner
RK's Place
06.2015 - 01.2019
Billing Manager
Tri County Ag,LLC
06.2010 - 09.2015
Associate of Science - Accounting/Business
Olney Central College,
Similar Profiles
Anthony NguyenAnthony Nguyen
Liquor Store Associate at Browns Package Liquor StoreLiquor Store Associate at Browns Package Liquor Store
Kimberly BevacquaKimberly Bevacqua
Head Bartender at Tuckers South Side Package And LoungeHead Bartender at Tuckers South Side Package And Lounge
Jeremy ThomasJeremy Thomas
Bar Manager at EZ's Liquor LoungeBar Manager at EZ's Liquor Lounge