As a papa pal care associate my service was directly to our members. I did everything from social work and counseling services to advocating intensely for our members. I dedicated majority of my time to our clients and quickly realized how vital and important my emotional intelligence played a huge role in this position. I have an extensive background in medical trauma myself and I know how it feels to have your entire life turned upside down due to a medical trauma which most of our clients have endured.