Ronda Hayes
Hickory,North Carolina
Summary
Proven Residential Property Manager with a track record of enhancing tenant satisfaction and maximizing occupancy rates for Colonial House Apartments. Skilled in property management and exceptional communication, adept at problem-solving and maintaining compliance. Successfully reduced maintenance costs and streamlined rent collection, demonstrating a results-driven approach and strong customer service focus.
Overview
16
16
years of professional experience
Work History
Residential Property Manager
Colonial House Apartments Capstone
04.2012 - Current
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Oversaw management of 96 Units while providing general service to tenants.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Coordinated in handling evictions or other disputes arising from lease violations or non-payment issues.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
Owner
BargainShak and Baskets Galore
05.2018 - 09.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
Residential Property Manager
Colonial House Apartments Pickering and Company
02.2009 - 04.2012
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated evictions or other disputes arising from lease violations or non-payment issues.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
GED -
Catawba Valley Community College
Hickory, NC05.1985
Skills
Resident relations
Marketing and Advertising
Tenant and eviction laws
Exceptional oral and written communication skills
Customer service-focused
Lease Renewals
Tenant relations
Adaptable
Property tours and inspections
Property Management
Leasing and sales
Multi-family property management
Fair housing mandates
Preventive Maintenance
Valid North Carolina driver's license
Payment Collection
Compliance Monitoring
Entrepreneurial
MRI accounting software
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Active Listening
Relationship Building
Microsoft Office
Data Entry
Self Motivation
Social Media Engagement
Affordable housing programs knowledge
Adaptability and Flexibility
Administrative Support
Rent collection
Property Inspections
Play piano, writing and composing
I have played piano since I was 6 years old. I do not read music, but I can play by reading the chords or watching someone play. I love to sing, compose and write music and hope to someday write music with my two sons and perform publically.
Additional Information
In addition to my experience with my current employer, I have 12 years experience in Section 8 and Low Income Tax Credit and a certificate as a Certified Occupancy Specialist in 1999. Listed among National Register's Who's Who In Executives and Professionals in 2002 and VIP Who's Who 2004-2005. I also have been Certified as a Pool Operator.
Timeline
Owner
BargainShak and Baskets Galore
05.2018 - 09.2020
Residential Property Manager
Colonial House Apartments Capstone
04.2012 - Current
Residential Property Manager
Colonial House Apartments Pickering and Company
02.2009 - 04.2012
GED -
Catawba Valley Community College
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