Summary
Overview
Work History
Education
Skills
Typing Speed
Honors Awards
Proficiencies
Timeline
Generic
Ronda Hill

Ronda Hill

West Columbia,SC

Summary

Experienced healthcare industry professional with over 25 years of expertise, highlighting academic accomplishments and versatile customer service abilities. Demonstrates a history of collaboration and dedication to aiding others, with a strong work ethic and strict adherence to HIPAA regulations for patient privacy.

Overview

25
25
years of professional experience

Work History

Insurance Follow-up Supervisor

Receivable Solutions Inc
10.2023 - 05.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Remote Insurance Representative/Trainer

Receivable Solutions Inc
05.2018 - 10.2023
  • Contact insurance companies about outstanding balances
  • Enter data electronically to process charges, payments, denials, and adjustments
  • Perform insurance/billing clerical duties
  • Resolve routine patient billing inquiries and problems
  • Verify patient account information against insurance program specifications
  • Discuss coverage and eligibility issues or concerns with patients
  • Provide exemplary customer service in a prompt and courteous manner
  • File UB-04 and HCFA 1500 claim forms
  • Obtain, verify, and collect insurance information
  • Assist with training of new representatives

Driver/Customer Service

Uber
09.2017 - 05.2018
  • Delivered high quality, in person customer support
  • Answered questions, built brand loyalty, and resolved issues
  • Handled multiple issues at once to solve inquiries
  • Worked independently in a minimally structured environment and remained flexible, calm under pressure, and dependable

Customer Service Representative- Call Center

Recruiting Solutions
10.2016 - 09.2017
  • Interfaced with customers via inbound and outbound phone calls
  • Met daily quotas, researched insurance information, and setup payment plans
  • Processed payments, explained insurance payments, and denials, and trained new hires
  • Entered data into Epic Cloud Based EMR software and documented interactions

Medicare Services Rep

Palmetto GBA
10.2000 - 09.2015
  • Answered inbound phone calls and written inquiries from Medicare providers and beneficiaries
  • Educated callers on how to file claims and assisted them with the appeals process
  • Trained new hires, consistently met metrics, and utilized insurance verification website and medical coding manual

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
01.2021

Bachelor of Arts - Psychology

University of South Carolina
01.1998

Skills

  • Analytical problem solving
  • Prioritization and scheduling
  • Detail-oriented approach
  • Reliable professional
  • Self-directed task management
  • Goal-oriented mindset
  • Data entry
  • Presentation skills
  • Health insurance
  • Claims reporting systems
  • Insurance terminology
  • Customer service

Typing Speed

40 WPM

Honors Awards

  • Ultimate Medical Academy Dean's List 2020 and 2021
  • Receivable Solutions Employee of the Month 2019
  • Receivable Solutions Team of the Year 2020 and 2021
  • Most Valuable Player in 2023 and 2024 for Insurance Department at RSI

Proficiencies

  • MS Excel
  • MS Word
  • MS PowerPoint

Timeline

Insurance Follow-up Supervisor

Receivable Solutions Inc
10.2023 - 05.2025

Remote Insurance Representative/Trainer

Receivable Solutions Inc
05.2018 - 10.2023

Driver/Customer Service

Uber
09.2017 - 05.2018

Customer Service Representative- Call Center

Recruiting Solutions
10.2016 - 09.2017

Medicare Services Rep

Palmetto GBA
10.2000 - 09.2015

Bachelor of Arts - Psychology

University of South Carolina

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy

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