Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronda Hill

Parkersburg,West Virginia

Summary

Knowledgeable [Desired Position] with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

Amedisys Home Health
10.2024 - 01.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Office Manager

Evergreen Therapeutic Treatment Center
12.2023 - 09.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Behavioral Health Technician and AMAP Position

St Joes Recovery Center
10.2020 - 09.2023
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Monitored patient behavior and immediately reported changes to supervising physician.

Legal Ads Clerk

Parkersburg News and Sentenial
01.2020 - 09.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.

Education

Associates - Medical

05.2012

High School or GED - General

Parkersburg High School
06.1990

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Customer service
  • Patient relations
  • Organizational skills
  • Patient documentation
  • Medical terminology
  • Scheduling

Timeline

Patient Care Coordinator

Amedisys Home Health
10.2024 - 01.2025

Office Manager

Evergreen Therapeutic Treatment Center
12.2023 - 09.2024

Behavioral Health Technician and AMAP Position

St Joes Recovery Center
10.2020 - 09.2023

Legal Ads Clerk

Parkersburg News and Sentenial
01.2020 - 09.2020

Associates - Medical

High School or GED - General

Parkersburg High School
Ronda Hill