Ronda Hossfeld
Director of HR and Business Operations
Horsham,PA
Summary
Pragmatic Director of Operations with a proven track record of success leading and growing organizations. Strong background in strategic planning, financial management, and team development. Skilled in identifying opportunities and implementing practical business strategies with a commitment to staying informed about the latest trends, technologies, and best practices. Skilled in financial management and increasing operation profitability.
Overview
19
19
years of professional experience
Work History
Director of Operations
HDC
10.2022 - 10.2024
- Developed systems and procedures to improve operational quality and team efficiency
- Oversaw 1200 employees by providing training on time management, delegating tasks, and managing overtime benefits to increase employee retention and satisfaction
- Negotiated contracts with vendors to secure favorable terms while maintaining quality standards and minimizing costs.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained processes and procedures to analyze accounts and establish appropriate credit limits and approval/denial guidelines
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Provide direction and guidance that fosters a high-performing team environment through training, managing metrics, and development
- Implement an inventory procurement system to assist with budgeting and inventory/supply control
- Drive overall practice success by managing controllable expenses and optimizing patient flow and treatment counts
- Analyze financial reports for multiple offices, developing KPI reports and structure plans to reach provider goals for growth and increased profit margins
- Analyzed inventory strategy, reduced expenses and renegotiated contracts with vendors to increase profit margin.
- Devised benchmarks to align goals and strategies with underlying financials.
Regional Manager
Great Expressions Dental Centers
06.2016 - 02.2019
Business Operations Manager
Michael Readel, DDS
02.2006 - 10.2016
Education
Bachelor of Arts - General Studies
Eastern Washington University
Washington06.2003
Associate of Science - Dental Assisting
Spokane Community College
Washington06.2001
Skills
- Process Improvements
- Operations Management
- Budget Development
- Financial Management
- Staff Management
- Financial Leadership
- Interpersonal Relations
- Staff Relationship Management
- Transformative leadership
- Operations Oversight
Timeline
Director of Operations
HDC
10.2022 - 10.2024
Regional Manager
Great Expressions Dental Centers
06.2016 - 02.2019
Business Operations Manager
Michael Readel, DDS
02.2006 - 10.2016
Bachelor of Arts - General Studies
Eastern Washington University
Associate of Science - Dental Assisting
Spokane Community College
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