Ronda Jackson
Laramie,WY
Summary
With a strong background in customer engagement and effective team collaboration, honed at Edward Jones. Proven ability to enhance service delivery through attention to detail and problem-solving skills. Recognized for improving patient satisfaction and optimizing office flow as a Medical Office Assistant, while maintaining strict compliance with HIPAA guidelines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Financial Aid Sp
University of Wyoming
09.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Strong customer service experience through prompt responses to voicemails and emails, addressing student inquiries or concerns.
Branch Off
Edward Jones
06.2014 - 09.2019
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Medical Office Assistant
Premier Bone and Joint Centers
07.2005 - 05.2014
- Managed patient scheduling and appointment coordination to optimize office flow.
- Assisted in maintaining electronic health records for accuracy and compliance.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on office protocols and software systems to improve team performance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Education
Laramie Senior High School
Laramie WY05-1985
Skills
- Open and accessible presence
- Effective team collaboration
- Customer engagement
- Problem-solving
- Attention to detail
- Reliable and accountable
- Effective multitasking
- Organization and time management
Timeline
Financial Aid Sp
University of Wyoming
09.2019 - Current
Branch Off
Edward Jones
06.2014 - 09.2019
Medical Office Assistant
Premier Bone and Joint Centers
07.2005 - 05.2014
Laramie Senior High School
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