Ronda Johnson
Wichita,KS
Summary
Dynamic professional with a proven track record at Central Power Systems and Services, excelling in parts identification and enhancing customer satisfaction. Skilled in SAP and adept at fostering teamwork, I significantly improved operational efficiency. Leveraging strong problem-solving skills and adaptability, I consistently exceed customer expectations, driving repeat business and positive outcomes.
Overview
2023
2023
years of professional experience
Work History
Parts Specialist
Central Power Systems and Services
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Patient Care Technician
HCA Wesley Medical Center
08.2020 - 01.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Supported patients' daily living activities, improving their hospital stay experience.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Implemented infection control protocols, contributing to safer hospital environment.
Parts Specialist
Central Power Systems and Services
12.2017 - 07.2020
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Delivery Driver
Custom Truck and Equipment
06.2017 - 12.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
CNA
Clearwater Nursing and Rehabilitation Center
03.2014 - 06.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
Education
Nursing
Cowley County Community College
Mulvane, KSGED -
Cowley County Community College
Mulvane, KS05.2005
CMA -
Wichita VO-Tech
Wichita, KS08.1997
CNA -
Westview Manor
Derby, KS05.1995
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Sales support
- Warranty administration
- Parts identification
- Parts documentation
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
- Email communication
- Problem-solving skills
- Proficient in software
- Improving customer satisfaction
- SAP
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Customer interaction
Timeline
Patient Care Technician
HCA Wesley Medical Center
08.2020 - 01.2023
Parts Specialist
Central Power Systems and Services
12.2017 - 07.2020
Delivery Driver
Custom Truck and Equipment
06.2017 - 12.2017
CNA
Clearwater Nursing and Rehabilitation Center
03.2014 - 06.2017
Parts Specialist
Central Power Systems and Services
Nursing
Cowley County Community College
GED -
Cowley County Community College
CMA -
Wichita VO-Tech
CNA -
Westview Manor
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