Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ronda Johnson

Gibsonton

Summary

Results-driven clerical professional known for maintaining high standards and delivering impactful results. Effectively streamlined office processes and supported team collaboration to meet dynamic business needs. Reliable, adaptable, and proficient in multitasking and organizational skills essential for this role.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Hillsborough County Tax Collector
06.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Seminole Hard Rock Hotel & Casino
01.2013 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Walmart
01.2011 - 01.2013
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Administrative Assistant

Continental Plastics
04.1997 - 01.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Peck High School
Peck, MI

Skills

  • Office administration
  • Data entry
  • Customer service
  • Computer skills
  • Time management
  • Customer and client relations
  • Strong problem solver
  • Microsoft Office Suite
  • Database entry
  • Professional communication

Timeline

Customer Service Representative

Hillsborough County Tax Collector
06.2017 - Current

Cashier

Seminole Hard Rock Hotel & Casino
01.2013 - 06.2017

Cashier

Walmart
01.2011 - 01.2013

Administrative Assistant

Continental Plastics
04.1997 - 01.2008

Peck High School

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Ronda Johnson