Retail Training Manager
Portspetroleum
Wooster, OH
2/14/13 - Current
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Performed regular audits to ensure compliance with company standards.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Supported sales team members to drive growth and development.
- Seasoned in Radiant, PDI, and INIR
- Knowledgeable in Excel and Powerpoint
- Assisted store managers with the implementation of new policies and procedures related to customer service, sales techniques, product knowledge.
- Provided feedback to employees on their performance during training sessions.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
