Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Software
Generic
RONDA JORDAN

RONDA JORDAN

HIRAM,GA

Summary

Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Property Manager

Alexander Properties
01.2020 - 11.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Decreased operating costs 100% by implementing cost control procedures.
  • Maintained sufficient number of units market-ready for lease.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Property Manager

Pacific Holdings Group
01.2017 - 11.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Decreased operating costs 50% by implementing cost control procedures
  • Maintained sufficient number of units market-ready for lease

Customer Service Representative

Bank Of America, Customer Service Contact Centers
05.2008 - 12.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Some College (No Degree) - Real Estate

Barney Fletcher
I

High School Diploma -

Westlake High School
Atlanta, GA
06.2001

Skills

  • Tenant and Owner Liaising
  • Repair Planning
  • Administrative Leadership
  • Dispute Handling
  • Monthly Fee and Payment Collection
  • Vacancy Marketing
  • Property Inspections
  • Property Management
  • Payment Collection
  • Customer service-focused

Certification

  • Training - Grace Hill Fair Housing Achievements

Timeline

Property Manager

Alexander Properties
01.2020 - 11.2022

Property Manager

Pacific Holdings Group
01.2017 - 11.2019

Customer Service Representative

Bank Of America, Customer Service Contact Centers
05.2008 - 12.2018

Some College (No Degree) - Real Estate

Barney Fletcher

High School Diploma -

Westlake High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Yardi csm

Mri

Hud

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