Ronda Adams

Directed all hotel operations, including front desk, housekeeping, sales and maintenance, ensuring compliance with Marriott brand standards and company policies.

Recruited, trained,and supervised staff, fostering a culture of accountability,teamwork and exceptional guest service.

Monitored financial performance by managing budget, controlling cost, and driving revenue through effective sales and revenue management strategies.

Ensured top guest satisfaction scores by maintaining high service standards, addressing concerns promptly and implementing process improvements.

Oversaw property inspections and compliance audits to meet Marriott quality assurance and operational excellence standards

• Streamlined operations by implementing standard operating procedures, enhancing efficiency across all departments.
• Developed training programs for staff, fostering a culture of continuous improvement and operational excellence.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost management.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.