Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ronda Larson

Crook,Colorado

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Goal-oriented Customer Service Manager with Number years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Loves Travel Stop
04.2020 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Deli Manager

Loves Travel Stop
03.2022 - 04.2023
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Integrated service and team management strategies to boost business profits.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

GED - General Studies

Emily Griffith Technical College
Denver, CO
12.2010

Skills

  • Exceptional Telephone Etiquette
  • Sales Activities
  • Greet Guests
  • Customer Service
  • Order Supplies
  • Time Management
  • Effective Workflow Management
  • Cash Handling
  • Conflict Resolution Techniques
  • Staff Training
  • Assist Customers
  • Coaching and Training
  • Continuous Improvements
  • Till Counting
  • Retail Merchandising
  • Customer Service and Assistance
  • Basic Math Functions
  • Stockroom Management
  • Cash Register Operation
  • Refund Handling
  • Stocking and Replenishing
  • Rewards Programs

Accomplishments

  • Won bronze award in 2021,22,23 for exceptional customer service .

Timeline

Deli Manager

Loves Travel Stop
03.2022 - 04.2023

Customer Service Manager

Loves Travel Stop
04.2020 - 09.2023

GED - General Studies

Emily Griffith Technical College

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Ronda Larson