Ronda Lirette

Interfacing with internal and external customers via email, letter, fax, and phone; act as a resource to, and support for all other departments, determining equitable settlements in a timely manner using established department guidelines, capturing data via

computer using departmental tracking software relative to customer's perceptions for the purpose of affecting change, researching using various software programs to capture customer reservation history, flight irregularities, AAdvantage status and history to assist in determining resolution of complaints, collaborating with Customer Relations Departments of our codeshare partners to provide exceptional customer service, interfacing with other departments to offer support and obtain information to resolve customer issues, meeting daily performance standards for quality, quantity and accuracy.

• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
• Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
• Developed and implemented marketing campaigns to generate new business opportunities.
• Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.