RONDA LUNDBERG
Salt Lake City,Utah
Overview
32
32
years of professional experience
Work History
Business Accountability Specialist – Enterprise Complaints Management Office
Wells Fargo
Salt Lake City, Utah
05.2020 - 05.2025
- Oversee the operations of a business or organization as they relate to regulatory and legal compliance.
- Provide subject matter expertise on documentation and data sources and expertise independent judgment to guide moderate to high risk deliverables.
- Collaborate and consult with peers, colleagues, managers. Internal and external customers to resolve issues and achieve goals.
Business Analyst – Metered and Revenue Data Analytics
US Tech Solutions
Jersey City, New Jersey
04.2019 - 12.2019
- Company Overview: Contract for PacifiCorp
- Audit of residential meters to ensure the setup of the meter is correct and billing data is available.
- Daily billing report to ensure data was available to complete monthly billing.
- Opening work orders if the profile or read data are missing that should be passed to the system.
- Completed annual cycle day maintenance with 100% accuracy.
- Contract for PacifiCorp
Fraud Specialist
MoneyLion
Sandy, Utah
11.2018 - 02.2019
- Review accounts for suspicious activity. Verify transactions with customers.
- Decreased time in file preparation for my manager by using my excel experience.
Business Systems Analyst - Remediation
American Express
Salt Lake City, Utah
01.2012 - 06.2017
- Provided production testing and validation of compliance and regulatory issues on tight timelines.
- Cost avoidance of $21,868,004 in 2017.
- Created remediation procedures for the validation process of acquisition correction actions.
- Analyzing and providing input into project requirements.
- Leveraging and Creating automation to gather data from various screens and systems.
- Used BI Tools.
- Analyzing large sets of data and calculations.
- Ensuring validation activities are actioned to meet non-negotiable timelines.
Letter Development
American Express
Salt Lake City, Utah
01.2008 - 01.2012
- Liaised with 'Communications Utility' and created new letters or changed the verbiage on letters generated by the New Accounts, Balance Transfer or Line Increase systems.
- Validated letter changes during testing and released into production.
- Ensured letters were compliance approved.
- Chosen to ensure letter procedures and Specialized Correspondence Team (SCT) processes were updated and complied with company protocols.
- Automated new reports that provided timely access and more credible information.
- Used BI Tools to retrieve data to validate verbiage within letters.
Team Leader
American Express
Salt Lake City, Utah
01.2007 - 01.2008
- Acting Team Leader for the Specialized Correspondence Team (SCT).
- Transitioned the SCT process to offshore resources, which saved the company significant dollars in operations costs.
- Ensured amount of documents received were imaged into Document System.
- Implemented changes to letters and procedures to improve the customer experience.
- Underwriting of New Accounts.
New Accounts Servicing Portal (NASP) Team
American Express
Salt Lake City, Utah
01.2005 - 01.2007
- Tested for quality, identified and resolved incidents (coordinating with American Express Technology (AET) and new accounts.
- Subject Matter Expert with NASP Conversion Training.
- Chosen to implement BNRFs to update tables for the NASP, which assured compliance with Federal regulations and potential fines.
- Published the Problem Log Workarounds, and sent weekly Best Practices newsletter to all of New Accounts Operations, which improved awareness of issues and resolutions.
- Coached others on computer skills, submitting problem logs, NASP training and the processing of SCT.
New Accounts Fraud/Credit Analyst
American Express
Salt Lake City, Utah
01.1993 - 01.2005
- Analyst for different processes and card products: Small Business, Fraud, Specialized Correspondence, Additional and Student Card.
- Implemented the use of Internet statements for the SCT process, which had a savings of $15,212,530.
- Created and Maintained Excel tracking spreadsheets, which tracked aging and daily report in the SCT team.
- Designed new training material for Take One Personal Card applications.
Timeline
Business Accountability Specialist – Enterprise Complaints Management Office
Wells Fargo
05.2020 - 05.2025
Business Analyst – Metered and Revenue Data Analytics
US Tech Solutions
04.2019 - 12.2019
Fraud Specialist
MoneyLion
11.2018 - 02.2019
Business Systems Analyst - Remediation
American Express
01.2012 - 06.2017
Letter Development
American Express
01.2008 - 01.2012
Team Leader
American Express
01.2007 - 01.2008
New Accounts Servicing Portal (NASP) Team
American Express
01.2005 - 01.2007
New Accounts Fraud/Credit Analyst
American Express
01.1993 - 01.2005
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