Summary
Overview
Work History
Education
Skills
Best of Belk & Employee of Month
Timeline
Generic

Ronda Nutwell

Williamsport, MD,md

Summary

Dynamic and results-driven professional with a proven track record at Belk Department Store, excelling in customer service and teamwork. Skilled in cash handling and problem-solving, I consistently enhanced customer satisfaction and streamlined operations, contributing to a positive shopping experience and achieving sales goals through effective collaboration and communication.

Overview

27
27
years of professional experience

Work History

Sales Associate

Belk Department Store
11.2023 - Current
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Maintained organized merchandise displays to enhance store aesthetics and accessibility.
  • Processed transactions accurately using point-of-sale systems, reducing checkout times.
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
  • Conducted inventory checks, identifying discrepancies and minimizing stock shortages.
  • Provided product knowledge to customers, increasing engagement and driving sales conversions.
  • Handled customer inquiries and resolved issues effectively to maintain loyalty and trust.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Administrative Assistant

Bowman Trailer Leasing
09.2021 - 11.2023
  • Assisted in preparing reports and presentations, enhancing communication across departments.
  • Utilized office software to create documents and spreadsheets, increasing productivity in daily tasks.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained organized filing systems and databases, improving document retrieval processes.

Customer Service Representative

NEMF Logistics
08.2018 - 02.2020
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Handled escalated issues professionally, restoring customer confidence and trust in services.
  • Coordinated with cross-functional teams to address complex customer concerns effectively.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Inventory Specialist/Receiving Clerk

Dex Media Inc.
10.1998 - 03.2018
  • Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
  • Implemented process improvements for inventory control, enhancing accuracy and efficiency in tracking.
  • Trained and mentored junior staff on best practices for inventory management systems and protocols.
  • Analyzed inventory data to forecast demand trends and adjust procurement strategies accordingly.
  • Developed training materials for new hires focusing on inventory processes and compliance standards.
  • Evaluated existing inventory systems, recommending software upgrades to enhance functionality and reporting capabilities.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
  • Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
  • Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
  • Optimized order fulfillment process, reducing time from order placement to shipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.


Education

Spreadsheets

Hagerstown Community College
Hagerstown, MD
01-1991

High School Diploma -

Clear Spring High
Clear Spring, MD
06-1990

No Degree - Data Entry

Career Studies Center
Hagerstown, MD
04-1990

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Cash handling
  • Verbal/written communication
  • Friendly and outgoing
  • Reading comprehension skills

Best of Belk & Employee of Month

Best of Belk Award for excellent Customer Service & helping other co-workers out working as a Retail Associate at Belk department store.  

Employee of Month perfect attendance & helping out in other departments when needed while working at Dex Media.  

Timeline

Sales Associate

Belk Department Store
11.2023 - Current

Administrative Assistant

Bowman Trailer Leasing
09.2021 - 11.2023

Customer Service Representative

NEMF Logistics
08.2018 - 02.2020

Inventory Specialist/Receiving Clerk

Dex Media Inc.
10.1998 - 03.2018

Spreadsheets

Hagerstown Community College

High School Diploma -

Clear Spring High

No Degree - Data Entry

Career Studies Center

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