Ronda Park
Customer Service Representative
Dorchester,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
I.C.System
01.2022 - Current
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, and best practices to provide informed advice to consumers.
- Delivered consistent results within compliance guidelines while meeting monthly collection goals.
Job Coach
Choice Employment Services
03.2018 - 05.2019
- Enhanced client progress by implementing personalized behavioral strategies and support plans.
- Established rapport with clients through consistent communication and active listening skills.
- Assisted clients in reaching their personal goals by providing ongoing support and encouragement.
- Evaluated client progress regularly using data-driven assessments, adjusting treatment plans as needed.
- Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of behavioral coaching.
- Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
- Demonstrated flexibility adapting coaching approaches based on each person''s unique strengths challenges preferences building trust maintaining engagement throughout process.
- Developed and maintained relationships with community resources to support job coaching.
Education
No Degree - Human Services
Southern New Hampshire University
Hooksett, NHPsychology
Phoenix University
Phoenix, AZSkills
- Customer service orientation
- Organizational skills
- Professionalism
- Record keeping
- Attention to detail
- Time management
- Interpersonal skills
- Conflict resolution
- Assertiveness
- Telephone etiquette
- Legal compliance
- Persistence
- Analytical thinking
- Problem-solving abilities
- Effective communication
- Self-motivation
- Active listening
- Empathy and understanding
- Stress tolerance
- Call Center Experience
- Persuasion Techniques
- Payment Acceptance
- Negotiation
- FDCPA Compliance
Accomplishments
Received IC System's hightest award for CORE values. 2023
Timeline
Financial Services Representative
I.C.System
01.2022 - Current
Job Coach
Choice Employment Services
03.2018 - 05.2019
No Degree - Human Services
Southern New Hampshire University
Psychology
Phoenix University
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