Summary
Overview
Work History
Education
Skills
Additional Accomplishments
Technology
Certification
Timeline
Generic

Ronda Parker

Columbia,SC

Summary

Enrollment technology professional specializing in client implementation and benefits enrollment systems. Expertise in EDI data management ensures accurate and efficient enrollment data transmission through successful carrier integrations and troubleshooting. Strong analytical skills facilitate effective resolution of discrepancies, maintaining high data accuracy across platforms.

Overview

1
1
Certification
19
19
years of professional experience

Work History

Engagement and Technology Coordinator

JET Employee Benefits
03.2022 - Current
  • Build and configure client benefit enrollments in Ease and Employee Navigator for both new and renewing employer groups
  • Managed enrollment system setup, ensuring benefit plans, eligibility rules, employee information, and enrollment configurations met client and carrier requirements.
  • Coordinated insurance carrier integrations, ensuring accurate transmission of enrollment data between platforms and carrier systems.
  • Build and maintain 834 EDI connections to establish electronic enrollment transmission between enrollment systems and insurance carriers.
  • Research, identify, and resolve discrepancies within EDI enrollment feeds, working with internal teams, carriers, and technology partners to correct data issues.
  • Perform testing and validation of enrollment files to identify errors and ensure accurate transmission of employee and dependent enrollment data.
  • Supported implementation of new client groups, overseeing system setup, enrollment, and carrier integration.
  • Collaborate with account management, enrollment, technology, and carrier teams to resolve enrollment and integration issues efficiently.

Senior Sales Coordinator

Lincoln Financial Group
05.2013 - 10.2021
  • Manage quote activity on cases with over 100 lives, including negotiating, pricing and identifying and promoting the sale of additional lines of coverage or plan improvements.
  • Partner with assigned Sales Rep to achieve/exceed targeted sales results.
  • Facilitated renewal process for group insurance plans covering 25 to 499 lives, ensuring client needs were met effectively.
  • Build strong relationships with Brokers, Clients and Internal Partners.
  • Collaborated with sales rep and brokers to develop comprehensive short-term and long-term sales strategies for clients.
  • Submitted new sold cases, ensuring accurate paperwork, verifying broker licensing and appointments, collaborating with underwriting for necessary approvals, and providing accurate enrollment materials.
  • Acted as the main liaison for all communications with assigned sales teams.

Sales Specialist - Sold Case

Lincoln Financial Group
04.2012 - 05.2013
  • Coordinated and managed submission of sold cases to support Sales Rep.
  • Obtained and verified sold products, plan designs, and rates while providing necessary paperwork to Broker for completion.
  • Prepare or request enrollment materials, confirming all materials are accurate and arrive at enrollment meetings in a timely manner.
  • Facilitated communication among stakeholders during implementation process, ensuring accuracy of information provided.
  • Obtained amendment quotes to facilitate timely processing of requests. and Approvals for inforce Groups, verify accuracy before sending to the Broker.
  • Ensure service related issues are routed to the appropriate department and are accurate upon completion.

Account Specialist

Unum
05.2007 - 04.2012
  • Managed account operations for approximately 1600 groups, ensuring client satisfaction and retention.
  • Direct contact for Plan Administrators and Brokers; providing assistance with policy and coverage questions, processing employee terminations and new hires, resolving billing issues, administering contract changes and client education.
  • Implemented new cases by coordinating contracts and initial billing processes to streamline client onboarding.
  • Consult with Brokers and Plan Administrators about adding additional products or enhancing current plans to help support client profitability, retention and growth.
  • Review contracts and provide explanation and education to Brokers and Clients about benefits, processes and terms of the contract.
  • Support Sales Rep by providing ideas and solutions to enrollments, service issues and future sales opportunities.
  • Work closely with Underwriting and Home Office Partners to ensure client needs are met and provide alternative solutions to complex issues.

Sales Coordinator

Unum
  • Created detailed proposals and cost-benefit summaries to enhance Broker engagement and support sales conversion.
  • Proactively reviewed inforce blocks each month to identify potential growth opportunities and provide proposals to Brokers.
  • Complete accurate, timely submission and implementation of sold cases.
  • Facilitated licensing process for Brokers, ensuring compliance with regulations to enable timely market access.
  • Ensure accuracy of final manual rate decisions and apply appropriate Underwriting risk rules.
  • Received RFP, interpreted and designed initial benefit plan to align with client needs.
  • Respond to Broker inquiries; provide professional back-up when Sales Rep is out of the office.

Education

Associates of Arts - Sophomore

Paradise Valley Community College
Phoenix

Skills

  • Enrollment system design
  • Employee Navigator expertise
  • Enrollment lifecycle management
  • Insurance carrier integrations
  • EDI integration
  • 834 file management
  • Data transmission validation
  • Enrollment data validation
  • EDI troubleshooting
  • Plan configuration
  • System troubleshooting
  • Quality control
  • Client coordination
  • Analytical thinking

Additional Accomplishments

  • CORNERSTONE award 4th quarter 2012.
  • SCORE award 4th quarter 2009.
  • ASPIRE award 2010.
  • Contributed to winning Office of the Year, 2007, 2010 and 2011.
  • Assisted in editing two published non-fiction books/manuscripts.
  • Participated in the implementation of an on-line Customer Service Manual.
  • Spoke at the High-Tech Institute Manager's conference in 2006 and asked to share how I was successful in changing the rank of the Orlando campus from 13th to 1st in 8 months.
  • Spoke at the regional conference for new Sales Reps in 2010 to share the processes of my job and how it contributed to the success of our Sales team.
  • Regional Sales Support Distinction Award 2017.

Technology

Employee Navigator, Ease, 834 Enrollment Files, Carrier Integrations, EDI Troubleshooting & Reconciliation, Microsoft Excel, Microsoft Outlook, Salesforce, HubSpot

Certification

  • Life and Health License - State of South Carolina

Timeline

Engagement and Technology Coordinator

JET Employee Benefits
03.2022 - Current

Senior Sales Coordinator

Lincoln Financial Group
05.2013 - 10.2021

Sales Specialist - Sold Case

Lincoln Financial Group
04.2012 - 05.2013

Account Specialist

Unum
05.2007 - 04.2012

Sales Coordinator

Unum

Associates of Arts - Sophomore

Paradise Valley Community College
Ronda Parker