RONDA POLLACK

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Completed wet styling, thermal styling, permanent waving and hair relaxing services.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Counted and documented opening and closing cash amounts daily.
• Determined appropriate hair treatments based on conditions and textures.
• Completed in-home services for elderly clients unable to travel to salon.
• Trimmed, cut and shaped hair and hairpieces based on customer preference.
• Permed, relaxed and bleached hair for customers daily.
• Mixed pigments and used proper techniques to achieve desired color.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Organized sales area and work station to showcase products and boost sales.
• Recorded notes for future reference about customer preferences and services delivered.
• Distributed business cards outside of salon to generate new business.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

• Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
• Performed treatments and created and maintained records of treatment according to company policy.
• Brought in up to [Number] new clients per month through targeted marketing and word-of-mouth referrals from satisfied clients.
• Guided patients through process, explaining what to expect and how to follow up to improve results.
• Contacted patients to prepare for treatment, follow up after services and recommend promotions.
• Cleaned and disinfected equipment to promote safe and sanitary environment.
• Studied ingredients in products to explain benefits to clients.
• Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
• Performed over 50 facials, chemical peels and waxing procedures per week.
• Suggested appropriate therapy based on current health of client.

• Communicated with clients to understand property needs and preferences.
• Generated leads for sales and rental properties through cold calls and referrals.
• Advised and informed prospective clients on current market activities and conditions.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Compared recently sold area properties to determine competitive market prices.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Compiled lists of properties that met buyers' needs and financial resources.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.

• Wrote contracts to outline sales and purchases of properties.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.

• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Communicated with guests to record orders and assess needs.
• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Stayed up-to-date on menu changes to help customers make food choices.
• Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
• Collected dirty flatware and glassware to deliver to sanitizing station.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Greeted new customers, discussed specials and took drink orders.
• Maintained accuracy and efficiency when processing sales transactions.
• Maintained clean and organized bar area.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Assisted with bartending duties during high-volume shifts.

PRO SPORTS AND RACE WRITER

CUSTOMER SERVICE

INQUIRE FURTHER

• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
• Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Evaluated current operational processes to help develop, implement and improve practices.
• Reported to management operational activities and maintained current records.
• Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
• Ordered supplies and allocated resources to personnel based on need.
• Monitored flow of paperwork and directed information to appropriate departments.
• Assessed regulatory and operational risks for escalation to management.
• Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Maintained excellent attendance record, consistently arriving to work on time.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Responded to over 100 daily caller requests with information about assistance and timeframes.