RONDA REESE-HEAGGANS

Focused Project Manager and operations specialist adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

• OSHA 10 Certified
• CPR Certified
• Life Insurance Agent – Georgia
• Notary Public – Georgia

• Coordinate contract scheduling and conduct backlog reviews to enhance project planning, workload balancing, and revenue forecasting.
• Monitor shipment schedules and manage order flow to ensure timely delivery aligned with client expectations and financial commitments.
• Perform proactive billing operations and resolve invoicing discrepancies by collaborating with internal departments and external clients.

Data-Driven Decision Making

• Analyzed technician service data and KPI dashboards to enhance workforce planning.
• Used metrics and compliance reports to optimize field service routing and job performance.
• Conducted needs assessments to address resource gaps and system inefficiencies.

Dispute Resolution & Escalation Management

• Resolve complex collection issues by initiating escalation procedures and developing structured action plans to clear disputes and maintain client relationships.
• Partner with legal, credit analysts, and contract accounting teams to release holds related to communication breakdowns, shipping delays, or contractual discrepancies.
• Mitigate revenue risk by ensuring that all escalated accounts are documented, tracked, and resolved in a timely and professional manner.

• Follow up consistently on action items to ensure task completion within defined timelines and cross-department accountability.
• Oversee project lifecycle milestones, from contract execution to closeout, ensuring alignment with financial targets and client expectations.
• Lead monthly reviews to assess performance against KPIs, flag risks, and reinforce a culture of timely execution.

Organizational Development & Strategic Execution

• Applied Industrial/Organizational Psychology principles to increase job satisfaction and team cohesion.
• Facilitated strategic workforce plans and operational audits for large-scale environments.
• Designed scalable business processes that supported complex cross-functional programs.