Ronda Spencer
Quality Assurance-Medical Assistant-Phlebotomist
Fresno,CA
Summary
Professional with extensive experience in plasma centers and a decade of expertise in medical assisting and phlebotomy. Recognized for high productivity as a Quality Assurance Technician, specializing in quality control and compliance. Demonstrates strong communication skills, fostering collaboration, and problem resolution. Dedicated to achieving organizational objectives and enhancing service quality through proactive engagement.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Quality Assurance Technician /Donor Center Technician
Octapharma Plasma
Clovis
01.2018 - 10.2024
- Prepared and presented detailed reports on quality metrics and improvement initiatives to management.
- Conducted root cause analysis to identify and rectify quality-related issues.
- Reviewed and updated quality assurance policies and procedures.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Collaborated with management to resolve major quality concerns effectively.
- Led internal audits to ensure compliance with quality management systems.
- Facilitated staff training on quality assurance procedures and inspection techniques.
- Maintained accurate records of all patient encounters and health screenings.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Medical Assistant /Certified Phlebotomist
Medical Office
Fresno
07.2004 - 05.2013
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Administered injections, medications, and treatments as per physician directives.
- Ensured accurate collection and transport of clinical specimens in accordance with procedures.
- Maintained compliance with HIPAA regulations to safeguard confidential patient information.
Education
Phlebotomy - NHA Certification
Phlebotomy USA
Fresno, CACertified Cardiology Technician -
U.E.I College
Fresno, CACertificate in Medical Assisting -
Central Coast College
Salinas, CASkills
- Regulatory compliance
- Team collaboration
- Time management
- Adaptability
- Problem solving
- Patient preparation
- Quality assurance
- Attention to detail
- HIPAA compliance
- Patient care
- Customer service
- Effective communication
- Medical front desk management
- Certified phlebotomy technician
- Patient management
- Dependability and responsibility
Certification
- Phlebotomist CPT-1
- Medical Assisting
- Cardiology Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingFlexible work hoursCareer advancementLanguages
English
Native language
Timeline
Quality Assurance Technician /Donor Center Technician
Octapharma Plasma
01.2018 - 10.2024
Medical Assistant /Certified Phlebotomist
Medical Office
07.2004 - 05.2013
Phlebotomy - NHA Certification
Phlebotomy USA
Certified Cardiology Technician -
U.E.I College
Certificate in Medical Assisting -
Central Coast College
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