Ronda Thacker
Waldorf,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Pohanka Hyundai/ Pohanka Automotive Group
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Responsible for Courtesy Loaner Vehicle Program, Provided customers in need of vehicles when they needed them, maintained the care of the vehicles, example: sending them to be detailed and providing gas for the vehicles. Collected the Deposits for the Loaner vehicles, Refunded Deposits when the vehicle was returned in same condition as it was given to them.
Business Development Coordinator
Pohanka Automotive Group
03.2018 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
New/Used Car Sales Consultant
Pohanka Honda
01.2014 - 02.2018
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
- Developed loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Franklin High School
Somerset, NJ06.1980
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Outlook
- Customer and client relations
- Strong Problem Solver
- Appointment Scheduling
- Clerical Support
Accomplishments
- Advanced from Business Development Coordinator within 1 year for promotion.
- Scheduling - Communicated with the customers through phone, fax, email and in person to schedule appointments and answer inquiries.
- 100% Certified with ETHOS-ON THE JOB TRAINING MODULES FOR THE COMPANY.
Timeline
Administrative Assistant
Pohanka Hyundai/ Pohanka Automotive Group
11.2023 - Current
Business Development Coordinator
Pohanka Automotive Group
03.2018 - 10.2023
New/Used Car Sales Consultant
Pohanka Honda
01.2014 - 02.2018
High School Diploma -
Franklin High School
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