Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ronda Thacker

Ronda Thacker

Waldorf,MD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant/Cashier Assistant

Pohanka Hyundai/ Pohanka Honda Automotive Group
11.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Responsible for Courtesy Loaner Vehicle Program, Provided customers in need of vehicles when they needed them, maintained the care of the vehicles, example: sending them to be detailed and providing gas for the vehicles. Collected the Deposits for the Loaner vehicles, Refunded Deposits when the vehicle was returned in same condition as it was given to them.
  • Collected Payments from the Service Customers for the Repairs made to their vehicles.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Business Development Coordinator

Pohanka Automotive Group
03.2018 - 10.2023
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Updated account information to maintain customer records.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

New/Used Car Sales Consultant

Pohanka Honda
01.2014 - 02.2018
  • Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
  • Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
  • Developed loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Franklin High School
Somerset, NJ
06.1980

Skills

    • Customer Service
    • Data Entry
    • Computer Skills
    • Office Administration
    • Microsoft Word
      • Microsoft Outlook
      • Customer and client relations
      • Strong Problem Solver
      • Appointment Scheduling
      • Clerical Support

Accomplishments

  • Advanced from Business Development Coordinator within 1 year for promotion.
  • Scheduling - Communicated with the customers through phone, fax, email and in person to schedule appointments and answer inquiries.
  • 100% Certified with ETHOS-ON THE JOB TRAINING MODULES FOR THE COMPANY.

Timeline

Administrative Assistant/Cashier Assistant

Pohanka Hyundai/ Pohanka Honda Automotive Group
11.2023 - Current

Business Development Coordinator

Pohanka Automotive Group
03.2018 - 10.2023

New/Used Car Sales Consultant

Pohanka Honda
01.2014 - 02.2018

High School Diploma -

Franklin High School

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Ronda Thacker