Ronda Thompson
Chicago,IL
Summary
Highly accomplished and results-driven municipal court professional with comprehensive experience in client relations, database management, filing practices and expungement processing. Possess a far-reaching understanding of criminal department operations and practices. Excel at maintaining an organized work environment, producing accurate reports and data records, meeting frequent deadlines and fostering a collaborative spirit with clients and associates alike. Seeking an administrative or management position where I can harness my vast skill set to its full potential and make valuable contributions toward overall court operations.
Overview
27
27
years of professional experience
Work History
Home Health Aide
Comfort Keepers Home Care
Chicago, IL
09.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Expungement Clerk
CIRCUIT COURT OF COOK COUNTY - CRIMINAL DIVISION
Chicago, IL
01.2019 - 10.2022
- Correspond with clients via phone and gather information about individual expungement petitions; manage multiple incoming calls on a frequent basis and keep track of multiple expungement cases simultaneously
- Review all necessary client paperwork and confirm that legally required information and formatting are present
- Record client data in computer file system, copy and scan data, forward data to various agencies and print all applicable disposition documents
- Process transactions and conduct invoicing for expungement petition fees
- Curate legal paperwork for expungement cases; verify that all paperwork meets municipal court standards and regulations
- Collaborate with other municipal government offices to fulfill all levels of processing for expungement cases
- Comply with all overarching governmental and judicial protocols; follow all official guidelines for arbitration and negotiation
- Ensure that offices are organized, efficient and always equipped for receiving a high volume of phone inquiries
- Administer employee training in phone operations, data entry and report filing duties.
Front Desk/Phone Bank Receptionist
CIRCUIT COURT OF COOK COUNTY - CRIMINAL DIVISION
Chicago, IL
01.1998 - 01.2019
- Managed primary phone lines for municipal court criminal department; received and recorded all client complaints and procured appropriate disposition documents for case proceedings
- Forwarded various client phone inquiries to appropriate personnel; efficiently managed high volume of incoming calls
- Prepared client files for courtroom proceedings; ensured that all documents meet legal standards and regulations
- Assisted in maintaining and updating the criminal department records database.
Education
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
Skillsexpertise
- Phone Operations
- Documentation & Filing
- Data Entry
- Client Relations
- File System Management
- Paralegal
- Time Management
- Interpersonal Communication
- Multitasking
- Regulatory Compliance
- Employee Training
- Office Reception
- Microsoft Office 365 Suite
- Optimal Scanning Procedures
- Odyssey Software
Timeline
Home Health Aide
Comfort Keepers Home Care
09.2023 - Current
Expungement Clerk
CIRCUIT COURT OF COOK COUNTY - CRIMINAL DIVISION
01.2019 - 10.2022
Front Desk/Phone Bank Receptionist
CIRCUIT COURT OF COOK COUNTY - CRIMINAL DIVISION
01.1998 - 01.2019