Ronda Torres
Phoenix,AZ
Summary
Multifaceted People Server with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
35
35
years of professional experience
Work History
Customer Service Lead, Bistro
AJ's Fine Foods
08.2022 - 08.2025
- Monitored performance metrics to ensure high standards of service delivery.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Banquet Server
J.W. Marriott, Camelback Inn Resort & Spa
12.2012 - 09.2020
- Provided exceptional customer service during high-volume banquets, ensuring guest satisfaction and seamless event flow.
- Assisted in setup and breakdown of banquet events, maintaining efficiency and organization throughout service.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders to guests.
- Trained and mentored new banquet servers on service standards and operational procedures.
Restaurant Server
J.W. Marriott, Camelback Inn Resort & Spa
08.2012 - 04.2016
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Coordinated food and beverage orders, maintaining efficient communication between kitchen and service staff.
- Managed multiple tables simultaneously, prioritizing tasks to ensure timely service during high-volume periods.
Office Manager /Accounting Bookkeeper
Feuer & Solomon, Ltd.
09.1995 - 06.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assist with the preparation of Individual, Corporate, Partnership and Estate Income Tax Returns, both manually and electronically.
Administrative Assistant
Washington National Insurance Company, Employee Benefits Division
02.1991 - 09.1994
- Developed and maintained positive relationships with clients through effective communication and service support.
- Prepared and presented bid information to perspective Group Insurance Agents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
No Degree -
Glendale Community College
Glendale, California, CANo Degree -
Santa Barbara City College
Santa Barbara, CASkills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
Timeline
Customer Service Lead, Bistro
AJ's Fine Foods
08.2022 - 08.2025
Banquet Server
J.W. Marriott, Camelback Inn Resort & Spa
12.2012 - 09.2020
Restaurant Server
J.W. Marriott, Camelback Inn Resort & Spa
08.2012 - 04.2016
Office Manager /Accounting Bookkeeper
Feuer & Solomon, Ltd.
09.1995 - 06.2011
Administrative Assistant
Washington National Insurance Company, Employee Benefits Division
02.1991 - 09.1994
No Degree -
Glendale Community College
No Degree -
Santa Barbara City College