Ronda Weaver
Sand Springs,OK
Summary
Dedicated Residential Treatment Supervisor at Grand Mental Health, recognized for driving employee engagement and implementing process improvements that elevate both team performance and client care. Proficient in cognitive behavioral therapy and conflict resolution, effectively promoting interdisciplinary collaboration and professional development. Demonstrates a solid history in staff management with a focus on performance enhancement, guided by strong professional ethics and a commitment to client-centered practices. Future aspirations include expanding leadership capabilities to further enhance therapeutic environments.
Overview
32
32
years of professional experience
Work History
Residential Treatment Supervisor
Grand Mental Health
Tulsa, OK
03.2023 - Current
- Reviewed treatment plans regularly with staff members and made modifications as needed.
- Monitored client progress and provided appropriate interventions as needed.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending supervisory meetings, treatment teams and coordinating interdepartmental information exchanges.
- Provided crisis intervention services to clients when necessary.
- Conducted weekly staff meetings to discuss client care issues, goals, and objectives.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Provided guidance to direct reports on how to effectively manage difficult client behaviors.
- Explained policies, procedures and services to patients.
- Developed strategies for dealing with challenging situations involving clients' behavior.
- Participated in quality improvement initiatives designed to enhance service delivery.
- Maintained accurate documentation of all services provided to clients in accordance with agency policies and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted performance reviews and provided feedback to direct reports for career development.
Bryce House Coordinator
12&12, Inc
Tulsa, OK
02.2019 - 06.2023
- Implemented plans designed for individual's specific needs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
- Generated and delivered reports, program review presentations and other program status updates.
- Managed day-to-day operations of the Infrastructure team, including staff supervision and development.
- Oversaw the day-to-day operations of the program including staff supervision and scheduling.
Out Patient Supervisor
Grand Mental Health
Tulsa, OK
06.2022 - 02.2023
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Therapist
12&12, Inc
Tulsa, OK
12.2010 - 06.2022
- Facilitated group therapy sessions for clients with similar issues or diagnoses.
- Utilized a variety of techniques such as cognitive-behavioral therapy and mindfulness practices during sessions.
- Collaborated with multidisciplinary teams to ensure continuity of care for each client.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Met with probation officers and police to exchange necessary information during treatment process.
- Supervision of counselors, case managers, and tech staff.
- Collaborated with federal probation and parole for pretrial and post-conviction clients.
Therapist
Oklahoma Pain And Wellness Center
Tulsa, OK
03.2016 - 09.2018
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Adhered to ethical standards outlined by professional organizations such as APA or ACA.
- Facilitated group therapy sessions for clients with similar issues or diagnoses.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Prepared and maintained required treatment records and reports.
- Maintained accurate records of client visits, treatments provided and outcomes achieved.
Office Manager
Classic Carpets and Supplies, Inc.
Tulsa, OK
05.1993 - 12.2010
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Supervised staff members, organized schedules and delegated tasks.
- Educated customers about products and services offered by the company.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Education
Master of Science - Counseling Psychology
NSU
Broken Arrow, OK12-2010
Skills
- Employee engagement
- Process improvement
- Customer service
- Conflict resolution
- Processes and procedures
- Performance management
- Staff management
- Workflow management
- Documentation and reporting
- Coaching and mentoring
- Relationship building
- Employee development
- Interdisciplinary collaboration
- Professional ethics
- Substance abuse counseling
- Cognitive behavioral therapy
- Group therapy facilitation
- Boundary setting
- Multicultural competence
- Client-centered approach
References
References available upon request.
Timeline
Residential Treatment Supervisor
Grand Mental Health
03.2023 - Current
Out Patient Supervisor
Grand Mental Health
06.2022 - 02.2023
Bryce House Coordinator
12&12, Inc
02.2019 - 06.2023
Therapist
Oklahoma Pain And Wellness Center
03.2016 - 09.2018
Therapist
12&12, Inc
12.2010 - 06.2022
Office Manager
Classic Carpets and Supplies, Inc.
05.1993 - 12.2010
Master of Science - Counseling Psychology
NSU
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